Front Desk Coordinator - Dermatology - 138724

Under general supervision, The Front Desk Coordinator provides clinical and administrative support to the Dermatology Department. This position sets priorities, coordinates work of the unit and assists in establishing new work methods and procedures. Duties include assisting with motility procedures; support of equipment (processing and maintenance); providing patient care support for appointments; scheduling clinic and procedural visits, answering phones, filling physician block times, maintaining statistics, ordering supplies, utilizing computer system, and maintaining referral database. Additionally, this role provides customer service assistance to the staff, physicians, and patients. The Front Desk Coordinator is also required to provide coverage assistance as needed to other procedural areas. Performs other related duties as required.

• A minimum of three (3) years of relevant experience in a large, complex healthcare setting.

• Demonstrated knowledge of third-party payors, including federal, state, and private health plans.

• Demonstrate problem-solving ability by using good judgment and applying these skills to assist customers and ensure that customers' expectations are met.

• Strong organizational skills with a proven ability to prioritize tasks, meet deadlines, and manage competing demands with minimal supervision.

• Proficient computer skills and ability to efficiently navigate between multiple systems during calls.

• Strong ability to thrive in an interactive environment, demonstrating excellent customer service skills both in-person and over the phone.

• Excellent communication skills with the ability to convey information clearly and effectively, both verbally and in writing.

• Demonstrated ability to maintain strict confidentiality.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel

• EPIC registration experience.

• Medical terminology training and/or certificate.

• Knowledge and experience in Dermatology.

• Bilingual: English/Spanish.

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed, including possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace