Director of Front Office

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We're Looking For

A dynamic and guest-focused Director of Front Office who leads the front desk and guest services team to deliver seamless arrivals, departures, and personalized experiences. You'll oversee daily operations, manage staffing and training, and ensure every interaction reflects Loews' commitment to exceptional hospitality.

Who You Are

• Hospitality Leader: You inspire your team to create memorable guest experiences.
• Organized & Strategic: You manage schedules, budgets, and service standards with precision.
• Clear Communicator: You convey information effectively to guests and team members.
• Problem Solver: You resolve challenges quickly and creatively, always protecting the guest experience.
• Collaborative Partner: You work closely with Housekeeping, Engineering, and other departments to ensure operational excellence.

What You'll Do

• Oversee daily front desk operations including check-in, check-out, and guest inquiries.
• Monitor room availability, rates, and reservations; coordinate with Revenue Management and Housekeeping.
• Ensure compliance with Loews Hotels' brand standards and local regulations.
• Maintain accurate records of guest accounts, billing, and payment processing.
• Recruit, train, and coach front office team members; foster a culture of service excellence.
• Prepare schedules and manage labor costs in alignment with business needs.
• Conduct performance evaluations and provide feedback for continuous improvement.
• Respond promptly to guest concerns; resolve issues or escalate to leadership as needed.
• Handle VIP and special requests with discretion and attention to detail.
• Promote hotel services and amenities to enhance guest experience.
• Prepare daily reports on occupancy, revenue, and guest feedback; share insights with leadership.
• Monitor budgets and expenses; assist with forecasting and cost control.
• Maintain confidentiality and protect guest privacy at all times.

Other Responsibilities

• Preserve the livelihood and reputation of the property by complying with legal policies and requirements.
• Regular attendance in conformance with standards.
• Required to attend/complete all mandatory training sessions and meetings.
• May be required to work varying schedules, including weekends and holidays to reflect business needs.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

Your Experience Includes

• 3-5 years of experience in front office or guest services; supervisory experience required.
• Strong knowledge of hotel operations, reservations, and property management systems (PMS).
• Excellent communication and interpersonal skills; ability to lead and motivate teams.
• Proficiency with Microsoft Office Suite (Teams, Word, Excel).
• High level of integrity, professionalism, and discretion; multilingual abilities are a plus.

Who You'll Supervise

• Front Desk Agents
• Guest Services Coordinators
• Bell Staff (as applicable)