Business Program Manager (Vice Provost of Academic Affairs & Innovation)

The Business Program Manager for Non-Degree/Non-Credit (NC&NC) and Microcredentials is responsible for administration, maintenance, data governance, and performance of the university's ND&NC and Microcredential technology platforms (Modern Campus and Accredible). In addition, the position will provide day-to-day management of the billing, allocation charges, and recovery chargebacks for those systems and apply analytical tools for financial information for internal reporting purposes.

Reporting to the Vice Provost of Academic Affairs and Innovation, we are seeking an Academic Affairs Program Manager who will work collaboratively with the Executive Vice Provost (EVP) and Vice Provost of Academic Affairs and Innovation to oversee the development, strategic planning, and implementation of initiatives led and managed by central academic affairs. These initiatives advance the mission of the University by transcending school and divisional boundaries to coordinate and strengthen University policies andprocedures while supporting research, education, and the student experience.

Specific Duties & Responsibilities

• Provide overall program management including setting goals, creating workplans, project tracking, creating milestones, assigning tasks, reporting, and follow-up.
• Establish, lead, and implement the development of process flows, policies, and procedures.
• Develop procedures, protocols, and flow charts for planning and organization of program initiatives.
• Monitor resource needs and make recommendations for adjustments to those resources; implement agreed-upon solutions, which may include hiring staff to ensure the program runs efficiently.
• Organize and contribute to program strategy discussions among stakeholders providing feedback as appropriate to advance short-and long-term goals.
• Ensure timely responses to regular and ad hoc requests for information from stakeholders.
• Collect critical programmatic, workforce development, and collaborative data for all projects.
• Manage program budgets in collaboration with finance and business leaders.
• Collect, manage, and use data to guide informed decision-making. Produce reports. Execute competitive analysis as needed.
• Facilitate communication with stakeholders to effectively manage timely workflows.
• Manage external collaborative partnerships to engage stakeholders in programming, philanthropy, and overall support of the program.
• May supervise and/or oversee operational staff with program responsibilities.
• Other duties as assigned.

In addition to the duties described above

Program/Project Management

• Collaborate with the EVP and/or Vice Provost of Academic Affairs and Innovation to define the scope, goals, deliverables, and schedule/timeline for various academic affairs initiatives (e.g., new university-wide policy creation, university-wide Non-Degree/Non-Credit initiative, external reviews).

• Manage project communication to ensure all stakeholders remain informed and engaged through meetings, status reports, response to inquiries, etc.
• Manage documentation of initiatives and programs.
• Monitor and manage project progress and resources with regular reports to the EVP and/or VP of Academic Affairs and Innovation.

• Identify and eliminate blockers and potential risks to ensure the project meets its goals and deliverables on time.
• Coordinate the operation of projects and manage project interdependencies.
• Ensure that project results are assessed and evaluated upon conclusion.

Research & Data Analysis

• Collect data in support of academic affairs initiatives (e.g., benchmarking for university-wide policies or initiatives).

• Analyze data to provide insights that support decision-making.

• Generate reports, including relevant data visualization and basic statistical analysis, to support decision-making.

• Manage databases and troubleshoor issues.

• Bachelor's Degree in related field.
• Three years of related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Technical Skills & Expected Level of Proficiency

• Project Management - Intermediate
• Stakeholder Engagement - Advanced
• Proposal Development and Writing - Advanced
• Grants and Contracts Management - Advanced
• Research Compliance and Audit Support - Intermediate
• Research Fundraising - Intermediate
• Data Collection and Reporting - Advanced

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Business Program Manager
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
FLSA Status:Exempt
Location: Hybrid/Homewood Campus
Department name: Assoc Provost for Acdmc Affs Off of
Personnel area: University Administration