Deposit Service Center Representative I-IV

"Deposit Service Center consists of 3 amazing teams. This opening is for a position on our Deposit Maintenance Team. We pride ourselves on data integrity, supporting our business partners, and striving for positive customer experiences in all we do! If bank operations and all things related interest you, come join our fast paced team." - Tina Allen, Deposit Service Center Manager

Deposit Service Center Representatives are responsible for effective operational service in performing one or more of the following functions within the department: input, research, maintenance, branch and Bank support, editing, problem solving, documentation, control functions, and technical training. Responsible for maintaining compliance with State and Federal regulations, Bank policies, and legal requirements. Ensure accurate and timely review and completion of tasks assigned. Duties are segregated by team, when possible, to maintain a strong internal control environment.

This role requires part-time onsite work with the option to work from home the remainder of the week based on business need. Offices are located in downtown Spokane at 601 W First Avenue.

Essential Functions:

• Meet deadlines for critical objectives and complete assigned job functions in a timely manner.
• Respond with accurate, timely, knowledgeable and effective customer service when providing detailed information and proactive solutions to customer inquiries relative to job duties.
• Provide error resolution on most issues within 24-hours, and professionally respond to emails, calls, or service requests.
• Work collaboratively with other Bank personnel, across department lines, to troubleshoot and resolve problems and proactively meet customer needs in a responsive, efficient manner.
• Support a team environment by utilizing courteous and tactful interpersonal communication skills and working cohesively with diverse groups of people who are involved in a wide variety of roles.
• Demonstrate strong attention to detail with the ability to organize and prioritize daily workflow and handle multiple tasks in order of importance, while minimizing risk to the Bank.
• Apply system knowledge to recognize, analyze & research variances and resolve complex issues.
• Identify potential risk or fraud and inform Operational Risk Management as necessary.
• Perform compliance and risk management duties as required or assigned.

CIF & Deposit Edit & Maintenance

• Perform CIF and deposit maintenance on a wide variety of settings, including: address changes, officer codes, statement options, account type changes, transfer setups, interest rate adjustments.
• Review scanned signature cards and effectively analyze, edit, and correct new deposit and debit card accounts to maintain consistency with Bank standards for ownership and account titling.
• Manage third-party investment application and processes by placing orders, managing reinvestment requests, and processing closures.
• Maintain the centralized IRA files; edit and update the JHA Retirement System.

Qualifications:

• 2-3 years banking operations experience preferred.
• Demonstrated accuracy in working with detailed data in a deadline-oriented environment.
• Ability to navigate, inquire, and maintenance multiple deposit/image-related core applications and web-based applications for support of internal and external customers.
• Demonstrated ability to quickly adapt to and utilize computer systems and applications.
• Proficiency in navigating Bank software, including Microsoft Suite, Internet and related applications.
• Thorough knowledge of Bank, Federal and State policies and requirements regarding deposit processing.
• Working knowledge of Bank products and services.
• Strong communication skills exhibited in person, via telephone & email.

Pay Range:
Deposit Service Center Rep I: $17.49 - $26.24
Deposit Service Center Rep II: $18.99 - $28.52
Deposit Service Center Rep III: $20.74 - $31.03
Deposit Service Center Rep IV: $22.50 - $33.76

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.