Senior Service Account Manager

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

We're a dynamic partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be normal business hours, Monday - Friday

Primary Responsibilities:

• Manage and educate Quest Diagnostics' client offices (Client Accounts- physicians, nurses, office managers, Quest Vendor Management) and Commercial staff, in order to analyze billing concerns that are the result of an EMR set up.
• Responsible for the identification of client accounts with EMR issues that cause Missing Information or Denial inflows resulting in patient price concessions for Revenue Services.
• Responsible for representing Quest Diagnostics to their clients in a professional manner; maintaining, improving, and enhancing the client's billing experience and reducing rework for their office and inflows for Optum.
• Client visits could be conducted as part of the job responsibilities. Interaction with the assigned BSS will be necessary for client training concerns. Account visits will be prioritized based on the analysis and the level of effort in resolving the EMR situation
• Act as liaison for customer problems as necessary and communicate those to the appropriate person or department
• Position is responsible for improvements to defined goals
  Must have the ability to develop and sustain good customer relationships. Must have strong planning and organizational skills along with strong problem-solving skills. Must be a motivated self-starter.
• Excellent written and oral communication skills.
• Must be able to work independently, as well as part of a goal-oriented team
• Work with Quest Vendor Management and Implementation teams to test new EMR clients for all billing components including the compendium files to ensure MLCP Checking, and ABN generation are set up.
• Collaborate with Front End Billing to ensure IMDB mapping databases are continuously reviewed / updated to ensure accurate data
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 3+ years of healthcare billing experience
• PC and billing systems skills
• Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
• Ability to accommodate up to 10% travel with overnight stays included, per business need
• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 3+ years of lab billing experience

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.