Program Navigator - Crime Victim Compensation Program (Region 1)

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Title:Program Navigator - Crime Victim Compensation Program (Region 1)

$23 - $26 / Posted Thru: 2/6/2026

This Position Requires a Cover Letter with Application

Location: Remote/Virtual - Must Work and Live in the State of Michigan

***Candidate MUST reside in one of the following counties located in Region 1: Gogebic, Ontonagon, Houghton, Baraga, Iron, Marquette, Dickinson, Menominee, Alger, Delta, Schoolcraft, Luce, Chippewa, Mackinac, Emmet, Cheboygan, Presque Isle, Charlevoix, Antrim, Otsego, Montmorency, Leelanau, Benzie, Grand Traverse, Kalkaska, Crawford, Oscoda, Alcona, Manistee, Wexford, Missaukee, Roscommon, Ogemaw, Iosco, Mason, Lake, Osceola, Clare, Alpena, Gladwin, Arenac***

Purpose: The Program Navigator is assigned to the Crime Victim Compensation Program section within MDHHS Division of Victim Services. This position will assist victims with completing crime victim compensation applications, obtaining documentation required to support those applications for crime victim compensation, and provide program information to community stakeholders/agencies. The Program Navigator is expected to determine if an applying victim has the correct documents and forms for a complete application before it is submitted. The position will screen materials and determine the quality of them before it is submitted to the program analysts and specialist. The navigator will determine when it is appropriate to intervene and advocate on the victim's behalf to retrieve police reports, medical bills, and receipts, pay stubs from an employer and other necessary materials.

Duties and Responsibilities:

• Assist victims with completing crime victim compensation applications.
• Assist victims with retrieving documents and forms for compensation applications.
• Interview victims to obtain all available and necessary information for the compensation application.
• Keep accurate data of victim's application progress by use of excel or other state issued software to measure success and application status.
• Follow-up with victims to ensure they have the appropriate information and documentation necessary to file a completed claim.
• Assist victims with retrieving police reports, medical receipts, funeral home receipts, pay stubs from victim's employer and other essential documents.
• Contact various local and/or public offices and organizations such as police departments, prosecuting offices, hospitals, and other providers on behalf of the victim to assist in submitting a compensation application.
• Ensure victim's claim is accurate and ready to submit.
• Follow-up with victims and agencies as appropriate.
• Work in conjunction with the victim and the program analysts in a timely manner which may include victim follow-up, outcome evaluation and victim contact sheets.
• Review correspondence submitted to the Compensation Program to ensure information has been entered into the appropriate system and disposed, if necessary, according to law, policy, and operational procedures.
• All communication will be guided by confidentiality policies.
• Professional courtesy and the highest standard of customer service is required always in all communications with internal and external customers.
• Provide information to claimants, providers and others while maintaining confidentiality of personal information of individuals as required by statute.
• Information is obtained from the data screen, the file, or written or verbal instructions and is provided according to written procedure or verbal instruction.
• Ensure analysts and supervisor receive completed applications so they can make the most appropriate decisions regarding eligibility and approval of compensation benefits.
• Navigator will attend all training sessions established by Division of Victim Services to ensure quality victim service and a high level of skill and efficiency on phone interviews to complete thorough and accurate application assistance for victims.
• Attend daily meetings with compensation staff and other meetings as required.
• Assist with office duties assigned by supervisor.
• Always represent the best interests of MDHHS and MPHI.
• Other duties as assigned.

Qualifications/Requirements:

Education: Possession of at least 60 college credits; preferably in human services, social work, or criminal justice. Equivalent experience will be considered as well.

Experience: Two years of related experience performing complex analytical duties and/or working with crime victims.

Important Skills and Characteristics:

• Knowledge of the Division of Victim Services, Compensation Program, MDHHS policies, programs, and operational procedures.
• Knowledge of laws and policies pertaining to crime victims.
• Proficiency in Microsoft Office specifically Word, Excel, PowerPoint, and Outlook.
• Self-motivated and able to complete work in a timely manner.
• Effective interpersonal communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain the highest confidentiality and privacy standards.
• varying backgrounds.
• Ability to maintain confidentiality in accordance with laws, regulations, policies, and procedures.

Work Environment and Physical Requirements: Candidate MUST reside in the region for which they are applying.

Physical effort in this position is limited to typing, regular use of a computer keyboard and screen. Occasional lifting and carrying of multiple program files or record boxes.

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS: This position has a direct impact on the quality of services provided by MPHI to MDHHS.

REQUIRED COMMUNICATION

Contact Person/Group	Frequency	Purpose
Administrative Manager	Daily	Supervision and related task assignments
Compensation Manager	Daily	Second line supervision/project related tasks
Compensation Team	Daily	Planning and coordination
Crime Victims	Daily	Application Completion/Document Support
Stakeholders	Daily	Program outreach; Claim Support

"For purposes of employment standards, this classification is "Non-Exempt" from overtime provisions of the fair Labor Standards Act."

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