Systems Analyst (CRM)

Please note, rates vary by location - Culver City $59.41 / Cupertino $63.95

The people here at our clients organization don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything they do, from amazing technology to industry-leading environmental efforts. Our client is looking for an experienced Systems Analyst. Have you worked in a large matrix organization, building and analyzing to improve efficiency and scale of marketing teams? The Growth Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for media products and services. The team focuses on the timely delivery, strategy, and execution of in-app messaging sent to millions of users across multiple services.

The ideal candidate brings a wealth of knowledge and experience in CRM issue/crisis analysis for marketing operations and execution. You have experience in online services (SAAS) and are comfortable with subscription-based services at scale. Your primary focus will be on analyzing business processes and CRM platform needs by identifying areas for improvement and optimization.

Responsibilities:

• Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable insights.
• Develop and implement data analysis strategies, methodologies, and best practices to align with organizational goals.
• Have the ability to direct large cross-functional teams to drive system-scale process and platform improvement (having AI/ML experience is a plus).
• Deliver weekly and monthly IT reports.
• Translate data insights into clear, concise, and actionable reports for stakeholders, influencing tech development strategy and decision-making.
• Create technical documentation to capture incident/issue symptom, root cause, business impact, and resolution.

Key Qualifications:

• At least 5-10 years in analytics or related roles.
• Deep technical knowledge with marketing CRM system such as Salesforce or others.
• Specialize in software and system issue identifications and classifications.
• Excellent IT problem solving and interpersonal skills
• Owning analytic program strategy, end to end delivery, and communicating results to senior leadership.
• Experienced in creating clear, concise reports, presentations, and visualizations to communicate findings and recommendations, including data tagging/labeling, auditing, and technical summaries.
• Experience gathering data from various sources, cleaning and organizing it, and applying analytical techniques to identify technical issue trends, patterns, and anomalies.
• Track record of changing the status-quo with data and excelling in ambiguous and constant changing environments.
• Have a curious mind and eager to learn.
• Phenomenal cross-group collaborator, self-starter and big-picture problem solver.

Nice to have:

• SQL, Tableau, and Python experience.

Education:

• BA/BS or advanced degree in Analytics, Marketing, or Engineering

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.