Vehicle Damage Claims Analyst

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The VDC Support Analyst is responsible for managing high-priority vehicle damage claims to support billing and collections efforts that offset damage expense. This role ensures accurate documentation is in place to bill the appropriate party and drive successful collections. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, team-based environment.

In this role, you will allocate claims within the Damage Manager Portal, communicate daily with local operations, and partner across all operational levels to promote best practices related to vehicle damage. You will play a key role in improving First Notice of Loss (FNOL) quality, reducing customer disputes, and supporting internal minor damage billing. A strong understanding of the VDC claims process, collaboration with third-party administrators, and the ability to train and support local operations are critical to success. You will also be responsible for learning and driving key performance metrics at the location level.

Reporting to the Sr. Process Manager, Vehicle Damage Claims, this position works cross-functionally with operations, IT, legal, customer service, finance, data analytics, and strategic external partners to improve quality, consistency, and collection performance across regions. The role is based in the ABG office in Virginia Beach, VA, with minimal travel and potential for situational remote work upon approval.

What You'll Do:

• Identify missing First Notice of Loss opportunities and coordinate with local operations to obtain proper documentation to support damage claims

• Partner and collaborate with operations to drive damage identification process improvements and work to increase billing dollars and net collections

• Ability to effectively train users on the Damage Management Portal with the goal to reduce unallocated damages

• Proactive in analyzing existing dashboards to identify incremental billing opportunities

• Demonstrate an understanding of how driving high FNOL improves the local P&L

• Liaise with Supply Chain when appropriate on high dollar claims

• Communicate with the Loss Prevention and ERS teams when claim support is needed related to these occurrences

• Engage with either the last renter or our claims handling partner when missing First Notice of Loss

• Investigative nature when missing First Notice of Loss to properly allocate the claim

• Utilize all available resources such as the check-in agent, video footage and local management to attribute the claim properly

• THIS POSITION IS IN OFFICE- VIRGINIA BEACH, VA

Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Competitive salary as well as bonus potential

What We're Looking For:

• Bachelor's degree

• 1-2 years of relevant work experience with a strong understanding of subrogation, claims management, and collections processes

• Strong analytical and problem-solving skills with the ability to interpret data and translate insights into actionable outcomes

• Proficient in Microsoft Office (Excel, PowerPoint, Word), including the ability to develop and maintain spreadsheets and presentations

• Experience with data analytics and visualization tools (Tableau and/or Power BI preferred)

• Excellent written and verbal communication skills, including the ability to produce professional emails and presentations

• Proven ability to collaborate effectively in cross-functional teams and build strong working relationships at all organizational levels

• Highly organized and self-motivated, with the ability to prioritize, multitask, meet deadlines, and perform in a fast-paced environment

• Comfortable working independently and remotely while proactively communicating with leadership

• Customer-focused mindset with a commitment to professionalism, confidentiality, and service excellence

• Quick learner with the ability to adapt to changing priorities, learn claims handling processes, and support continuous improvement initiatives

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.