Support & Rehab Technician

Cone Health
United States, North Carolina, Burlington
Jan 16, 2026
We're seeking a compassionate, organized, and tech savvy professional to join our pediatric clinic as a Support & Rehab Tech. This hybrid role blends front line patient support with hands on rehabilitation assistance, ensuring families receive seamless care from check in to check out. This position will be the first point of contact for families, ensuring every parent and child feels welcomed and supported from check in to follow up, as well as supporting our providers with treatments and set ups. Working under some supervision, this job is responsible for obtaining registration and financial data for registration; registering patients; scheduling patients for initial evaluations and follow-up appointments; interpreting charge information and collecting payment from patients at time of service; maintaining, copying, and retrieving medical records; and performing other general office duties as needed. Essential Job Function Schedules outside services for patients and coordinates care with referrals for providers. Pre-authorizes testing through required insurance carriers; determines co-pay and deductibles by compiling insurance data. Records patient information including insurance eligibility, test results, medical history, and physician referrals. Assembles, compiles, and maintains patient records and charts; files and faxes records requested by outside offices. Retrieves inbound faxes from insurance companies, test results, pharmacies, and consultations from physicians. Assists with credentialing by processing applications to meet insurance and facility requirements. Performs other duties as assigned Education Required: High School Diploma or equivalent Experience Required: 1 year Licensure/Certification/Listing Preferred: Basic Life Support (BLS) (CPR) American Red Cross or AHA Healthcare Provider