New

Customer Service Representative

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Jan 09, 2026
Mortgage Servicing Customer Support - Start Your Career Jan 28! Pay: * English: $17/hr * Bilingual (Spanish): $18.50/hr Schedule: * First 30 days: On-site training (9:30 AM - 6:00 PM) * After training: Hybrid schedule (10:30 AM - 7:00 PM) based on performance metrics * No time off during the first 6 weeks What You'll Do * Handle 35-45 inbound calls daily, assisting borrowers, insurance agents, and financial institutions. * Answer questions related to homeowners insurance, payments, and coverage. * Multi-task across systems to research, document, and resolve inquiries quickly and accurately. * Provide professional, solution-focused service while meeting quality and adherence standards. Skills We're Looking For * Strong customer service experience (minimum 1 year recent experience). * Call center or admin experience preferred. * Typing speed of 35 WPM and solid computer literacy. * Excellent verbal and written communication skills. * Ability to work on-site and remotely with reliable internet and transportation. Nice to Have * 2+ years of call center experience. * Insurance or mortgage servicing experience. Not a Fit If You... * Lack recent call center/admin experience. * Don't have reliable internet or transportation. * Need time off in the first 4 weeks. * Struggle with communication skills. Why Join Us? * Competitive pay with bilingual premium. * Entry-level opportunity with growth potential. * Hands-on training and hybrid flexibility after 30 days. * Be part of a fast-paced, rewarding environment in mortgage servicing. Class starts January 28 - Apply today and secure your spot! Job Type & LocationThis is a Contract to Hire position based out of Troy, MI. Pay and BenefitsThe pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Troy,MI. Application DeadlineThis position is anticipated to close on Jan 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.