New

Service Desk Analyst

TEKsystems
$16.50 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Baltimore
Jan 09, 2026
We're looking for a detailoriented, customerfocused Help Desk Support Specialist to join our team. In this role, you'll serve as the first point of contact for end users, providing technical support, troubleshooting, and issue resolution in a fastpaced help desk environment. Key Responsibilities * Manage, log, and resolve 40-50 customer interactions per day with accuracy and professionalism * Serve as a customer advocate, ensuring timely and effective problem resolution * Apply intermediate to advanced troubleshooting skills across a variety of technical issues * Diagnose and resolve enduser calls within a single point of contact support model * Collaborate with team members and provide assistance when needed * Maintain a 75% firstcall resolution rate; average call time is approximately 6 minutes * Support common issues related to: * Microsoft Outlook * Microsoft Word * Desksite (Document Management System) * Mobile devices * IP phones * Document formatting Schedule * Monday-Friday, 1:00 PM - 10:00 PM Work Environment * Hybrid schedule: Inoffice work required two days per week (Tuesdays and Wednesdays) * Frequency may increase based on business needs * Participation in two TEK holidays per year, each requiring a 9hour shift Job Type & Location This is a Contract position based out of Baltimore, MD. Pay and BenefitsThe pay range for this position is $16.50 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Baltimore,MD. Application DeadlineThis position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.