Fulfillment Center Operations Manager (Liquor Store General Manager 3A) - Emrick Blvd, Bethlehem

We are seeking an experienced and results-driven Fulfillment Center Operations Manager (Liquor Store General Manager 3A) to lead the operations of our fulfillment center in Bethlehem. In this role, you will manage and oversee the development and implementation of fulfillment center (FC) operations and projects for the Pennsylvania Liquor Control Board (PLCB) through management and control of a statewide network of regional fulfillment center operations to support a robust and growing wholesale customer network.

An employee in this position serves as the Fulfillment Center on-site Operations Manager at the Licensee Service Center. In this position, responsibilities include but are not limited to; development of store staff schedules; implementing and applying policies and procedures; ensuring a safe workspace; promoting an excellent customer service experience; directing subordinate staff; accounting for cash management issues; completing all store records; supervising all staff and resolving personnel issues; reviewing and assessing store performance metrics; and resolving all inventory-related issues.

Additionally, this position is responsible for routine duties that include managing and engaging in customer/licensee service, ringing sales on a cash register, unloading shipments, stocking shelves, receiving, picking, and packing orders, inventory counts, and/or preparing orders for shipment.

Key Responsibilities:

• Review and guide operations in the FC and delivery network by helping to develop and monitor quality control programs and key performance indicators for logistics operations.
• Provide operational support and problem solving for issues for on-site personnel, vendors, and FC operations.
• Manage the organizational plan for all methods and measures used by the PLCB to monitor assets, prevent fraud, minimize errors, verify the correctness and reliability of inventory data, promote operational efficiency, and ensure that established managerial policies are followed.
• Help the fulfillment center to reduce costs, increase quality, develop teamwork/partnerships and improve responsiveness.
• Monitor and review of material, labor, overhead and other costs for operating the Fulfillment Center in a precise accounting period.
• Organize, assign, and review the work for all the FC's employees.
• Apply procedures, requirements, regulations, and policies related to Supply Chain Management.
• Stand for extended periods of time.
• Operate forklift and electric pallet jacks
• Lift a minimum of 60 pounds, using proper lifting techniques.

If you are ready to take your career to the next level and make a real impact, we encourage you to apply today!

Work Schedule and Additional Information:

• Full-time employment.
• Work hours will vary, totaling 75 hours biweekly.
  • Work hours are 8:00 AM to 5:00 PM rotational, Monday - Friday.
• Free, Secure, Onsite Parking
• This position will require travel as needed.
• Telework: You will not have the option to telework in this position.
• Salary: The starting salary for this position for new Commonwealth employees may be negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Liquor Store General Manager 2B (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years as a Liquor Store Assistant Manager 3 or a Liquor Store General Manager 2A (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• Three years as a Liquor Store Assistant Manager 2 or a Liquor Store General Manager 1B (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• Four years as a Liquor Store Assistant Manager 1 or a Liquor Store General Manager 1A (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• Five years of supervisory retail sales work.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.