Vice President of Loan Operations

Our Commitment to Fair Access

At LISC, we are committed to building communities of opportunity for all, grounded in the core belief that fostering a sense of belonging is vital to achieving shared prosperity. We design and implement every aspect of our work to uphold the dignity and well-being of all U.S. residents-regardless of background or zip code-while actively removing barriers to economic mobility.

Position Overview

The Vice President of Loan Operations provides executive leadership and strategic direction for all aspects of loan servicing and lending operations at LISC.

As a key member of the Lending leadership team, the VP ensures operational excellence, compliance integrity, and financial discipline while advancing LISC's mission to deliver equitable access to capital in historically underinvested communities.

This leader will play a pivotal role in guiding teams and systems through change, driving modernization, strengthening infrastructure, and ensuring operational efficiency.

This is a highly visible, change-oriented leadership role. The VP will guide teams and systems through modernization, strengthen operational infrastructure, and build scalable processes that support portfolio growth, community impact, and organizational resilience.

The VP will collaborate across departments to create an integrated approach that aligns lending operations with portfolio performance, community impact, and organizational resilience. The role partners closely across Lending, Credit, Finance, Risk, Impact, and Compliance to deliver an integrated, end-to-end loan operations function.

The position reports to the Chief Credit Officer with a dotted line to the Chief Lending Officer.

Key Responsibilities

Strategic Leadership & Change Management

• Provide executive oversight of all loan operations, setting and executing a clear strategic vision for operational excellence, compliance, and borrower experience.
• Lead the organization through operational transformation and systems modernization, ensuring staff are equipped and supported through change.
• Champion a culture of performance, innovation, and mission alignment, balancing efficiency with fairness during borrower engagement.
• Develop and implement long-term operational strategies that support portfolio growth, risk management, and impact goals.
• Collaborate with the executive team to align operations with organizational strategy, sustainability goals, and capital deployment objectives.

Loan Operations Leadership

• Manage loan servicing and lending operations teams that are responsible for servicing LISC loans, as well as technology, data, reporting, compliance, communications functions including servicing, technology, data, reporting, compliance, and communications.
• Oversee all servicing and back-office loan servicing operations from loan boarding through payoff, including documentation, recording of disbursements, payment processing, escrows, and collateral management.
• Coordinate insurance collection and tracking and collateral management and ensure documentation meets internal and investor standards.
• Ensure operational systems, processes, and staffing align with CDFI standards, funding partner expectations, and regulatory compliance.
• Lead technology and data initiatives that enhance efficiency, accuracy, and scalability, including implementation of new servicing systems or integrations.
• Partner with the Credit and Lending teams to streamline workflows, strengthen internal controls, and improve transparency across the loan lifecycle.
• Coordinate with Accounting and Treasury teams to ensure seamless disbursement and recording of funds and general ledger reconciliations; interface with internal and external audit teams on document and data requests and process improvements.
• Ensure consistent data quality, timely reporting, and clear operational metrics for internal management and external stakeholders, including oversight of third-party servicing, participations, and remittances.

Data Analytics & Performance

• Analyze portfolio and servicing trends to identify operational risks, forecast performance, and inform continuous improvement.
• Oversee dashboards, reporting, and key performance indicators that support executive and board-level decision-making.
• Manage third-party relationships to ensure compliance, ethical standards, and alignment with organizational values.

Operational Excellence, Fiscal Responsibility & Risk Management

• Oversee and manage fidelity to loan servicing policies and procedures and assign and monitor daily workflows.
• Ensure that all loan data is entered in a timely and accurate manner consistent with loan documentation and subject to quality control standards; oversee management of a daily trial balance report to compare paid receivables to expected payments and a receivables reconciliation tracker for loan receivables and participations.
• Ensure compliance with all federal and state lending regulations, investor covenants, and CDFI Fund requirements.
• Oversee data collection and internal and external reporting and performance dashboards to support data-informed decision-making at the executive and board levels.
• Evaluate lending technology needs and performance.
• Serve as a thought leader in operational best practices, process improvement, and automation within the CDFI sector.
• Bring a customer service orientation to all work.

Resource Development and Compliance

• Coordinate with other departments to secure financial resources for lending capital and credit enhancement.
• Oversee compliance for capital sources managed by the Lending department, including reporting obligations.

Team Development & Leadership Culture

• Lead and mentor a team of loan servicing and lending operations professionals, cultivating a collaborative, high-performance culture.
• Champion professional development, cross-training, and succession planning to ensure operational sustainability.
• Foster access, transparency, and communication within and across departments to advance organizational cohesion and resilience.

Qualifications

• Bachelor's degree from an accredited college or university or equivalent relevant experience; advanced degree in business, finance, or community development preferred.
• Minimum 12 years of experience in loan operations, servicing, or asset management, including 7+ years in senior management or executive roles within a CDFI, community lender, or mission-based financial institution.
• Demonstrated success managing through organizational change, system implementations, or growth transitions.
• Strong understanding of CDFI operations, loan products (small business, affordable housing, community facilities), and impact measurement.
• Experience overseeing technology modernization and process improvement initiatives.
• Knowledge of loan compliance and reporting requirements and experience implementing and managing internal controls.
• Exceptional communication, analytical, and people leadership skills.

Compensation

Estimated Salary Range

• $195,000 - $225,000

LISC offers a comprehensive benefits package and a flexible, mission-driven work environment.