Teller - Full Time

Job Description

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. This position provides an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing educational service, and uncovering financial needs for referral to the appropriate line of business.

As their knowledge and expertise grow in the position, tellers serve as a role model and coach to other tellers to ensure that effective service, operations, and support of office sales initiatives exist within the office. This ensures that tellers are providing an excellent front-line customer experience by welcoming customers and providing efficient and educational service.

Essential Functions
* Master all Essential Functions - Teller and Teller II
* Successful completion of Teller II assessment required with management recommendation and approval and a working knowledge of Teller III duties
* Assist customers and visitors with questions, problem resolution, and other needs.
* Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services
* Achieve goal of 8-10 transactions processed per hour
* Identify referral opportunities by engaging with your customers during transaction processing. Know your customer.
* Actively engage in lobby leadership by greeting customers and taking ownership to resolve any customer/client issues and concerns
* Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications
* Exceptional delivery of our 5 Culture Promises
* Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
* Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
* Act as a coach and mentor, while serving as a role model in all areas of operations, for all teller teammates
* Lead by example promoting a sales and service culture within the branch and assist management with identifying referral opportunities from the teller line
* Assist management when needed to ensure the teller line is running efficiently and that all tellers are adhering to bank policies and procedures with respect to money handling, cash levels, transaction processing and controls
* Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed
* Responsible for weekly ATM balancing/maintenance functions, daily vault balancing, daily branch balancing procedures, weekly cash ordering and shipments, completion of the audit certification, participation in office meetings/huddles and operations meetings as needed
* Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system and supervise vault operations and procedures
* Have good working knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
* Assist management with completion of the Audit Certification requirements and teller staff scheduling as needed and contribute to overall score card performance expectations
* Complete educational training as assigned and self-educate using bank designed programs and applications
* Work evening hours and weekends as scheduled, assigned, or necessary
* Responsible for adherence to all security and dual control processes, daily branch tasks such as report review, scanning, follow up, etc., and branch opening and closing tasks as needed

Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment

Additional Responsibilities
* Complete other duties and special projects as requested by management

Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diplomaor equivalent

Work Experience

2 - 3 years Customer service experience
2 - 3 years Cash handling experience
2 - 3 years Northwest Bank retail experience

Knowledge, Skills, and Abilities

* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of computers and the Teller System

Licenses and Certifications
Northwest Bank Teller II Assessment

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.