Hallmark Visitors Center / Kaleidoscope Guest Experience Assistant (Full-time - Hallmark Headquarters)

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we're building the next century of connection-blending the warmth of in-store experiences with the ease of digital innovation. We're looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what's next. If you're ready to bring fresh ideas and energy, we'd love to have you on the team!

At Hallmark, you'll feel welcomed from day one, whether you're remote, hybrid, or in-office.

Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices-like yours-to help us grow and evolve. Let's imagine the future of Hallmark together!

What we do and how we do it

The Hallmark Visitors Center (HVC) is a free exhibit space that shares the rich history and heartfelt mission of the Hallmark company. Next door is Kaleidoscope, a free hands-on art-making space for kids ages 5 - 12. Together, the two sites embody Hallmark's commitment to helping people connect, communicate, and create.

As a Guest Experience Assistant at the Hallmark Visitors Center and Kaleidoscope, you'll bring our story and creativity to life. You'll ensure every guest enjoys a memorable, high-quality experience that inspires them to engage with the Hallmark brand in fresh, meaningful, and delightful ways.

You'll also play a key role behind the scenes, helping create and expand engagement opportunities for guests, including the public, Hallmark employee groups, and our consumers. You'll support the Hallmark Visitors Center's exhibits, programs, and events, incorporating visitor feedback and leveraging insights about the company to best serve our audience.

This is a full-time, Tuesday-Saturday position, ideal for someone who thrives in people-centered environments, loves storytelling through in-person experiences, and enjoys blending creativity with organization to support our team and make every visitor feel inspired and connected.

In this role you will

Guest Experience (70-75% of role):

• Greet guests, set expectations and tone for their experiences, record attendance, and handle other visitor-service related tasks when working at HVC and Kaleidoscope front desks.
• In the Kaleidoscope studio, introduce and facilitate hands-on creative experiences that encourage open-ended exploration and process-driven art making. Help with studio set-up and clean-up before and after art-making sessions.
• In the Hallmark Visitors Center, share content and encourage engagement with exhibits and experiences throughout the space. Support Gift Shop operations at the register and by restocking product during assigned HVC shifts.
• Assist with tours, special programs, and employee events and receptions across both sites, as needed.
• Collaborate with fellow team members to deliver exceptional guest experiences, always with a positive, friendly attitude and a strong commitment to Hallmark's values of care and integrity.

Visitor Engagement & Services (25 - 30% of role):

• Serve as a trusted point of contact for all aspects of the guest experience at both the Hallmark Visitors Center and Kaleidoscope, acting as a museum experience expert to enhance visitor engagement.
• Work closely with the HVC internal team and collaborate with external partners such as Archives, Crown Center, and other related Hallmark departments as directed.
• Collaborate and contribute to HVC social media by creating timely, relevant, and on-brand posts that reflect our mission and engage audiences.
• Develop compelling content and curate interactive experiences that capture the spirit of each focal area-whether celebrating creativity, showcasing production processes, sharing behind-the-scenes brand moments, or highlighting Hallmark employees who shape our culture.

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. A cover letter stating how your experience aligns with this role is appreciated. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and education verification.

Basic Qualifications:

• High school diploma, GED, or equivalent.
• Minimum of one year experience working in a public-facing role, such as hospitality or a museum, cultural, or educational setting.
• Demonstrated experience working with elementary-age children in formal or informal educational environments.
• Ability to stand and walk for up to 90 minutes and lift up to 25 pounds.

Preferred Qualifications:

• A bachelor's degree in education, communications, museum studies, history, hospitality, or a related field.
• Able to effectively communicate and engage with individuals and groups of all ages and backgrounds, creating welcoming and inclusive experiences.
• Demonstrated experience engaging guests for a public organization or recognized brand, including leading programs and facilitating events.
• Strong understanding of learning strategies employed in informal or untraditional educational settings.
• Strong interpersonal, organizational, and creative problem-solving skills.
• Comfortable working independently and as part of a team, and moving between the two with ease.

Additional Information:

• Work schedule is Tuesday - Saturday, with additional workdays expected around holidays (even when Hallmark's corporate offices are closed), plus occasional Sundays and Mondays for special events and trainings.
• This is an on-site, in-person position at Hallmark's Headquarters in Crown Center in downtown Kansas City.
• Relocation will not be provided