Customer Contact Center Representative

*Citizens First Bank is a division of Seacoast Bank. This position is for Citizens First Bank branded locations and on-site only*

About the Organization:

Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. "We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way." -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties. Citizens First Bank: A Five Star Bank where hospitality meets finance.

About the Position:

Are you a people person with a passion for helping others?

Citizens First Bank is seeking a dynamic and compassionate individual to join our customer contact center team as a full-time Customer Contact Center Representative. As a Customer Contact Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support.

What you'll do as a Customer Contact Center Representative:

• Build relationships: Connect with customers on a personal level, understanding their needs and offering tailored solutions.
• Solve problems: Efficiently resolve customer inquiries and issues, ensuring a positive and seamless experience.
• Promote products: Educate customers about our diverse range of financial products and services, helping them achieve their financial goals.
• Embrace technology: Utilize our state-of-the-art systems to provide quick and accurate assistance.

For more information on becoming a Customer Contact Center Representative, please see the attached job description.

Customer Contact Center Representative Requirements:

Minimum:

• High school diploma or equivalent required, one year in a customer service/retail environment.
• Must be able to attend work regularly and on time and perform position requirements with little supervision.
• Must have the ability to assist customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in team activities and displaying positive behavior.
• Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills. Must be able to work flexible hours.

Preferred:

• Two years CSR experience in banking or related environment. Completed CFT courses in consumer and mortgage lending

Customer Contact Center Representative Benefits:

Citizen's First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K, and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building.

Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.

Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.