Servicing Transfer Associate

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking a Servicing Transfer Associate that will be a quick learner and have strong organizational and project management skills to ensure timely processing of loan images during a servicing transfers.

The responsibilities include, but are not limited to, review of inbound loan images, mapping and transformation, successful and timely ingestion of images into the image repository, reconciling expected images to actual images ingested and working with counterparties on missing documents. This will require communications with clients, internal IT, internal business units and external counterparties such as previous servicers and vendors. Additionally, this role may be responsible for other departmental tasks including assisting with Cornerstone Servicing pre and post-transfer communications and basic loan transfer coordination.

A successful candidate will also be able to participate in departmental projects, be detail oriented, have strong verbal and written communication skills, be able to facilitate meetings efficiently and will be able to manage multiple projects at a time.

• Location: Onsite daily in Englewood, CO
• Compensation: $50-60k/yr

Key Responsibilities:

1. Reviewing the image pipeline daily to ensure adherence to all SLAs related to the image ingestion process. Pipeline used to track milestones of the image ingestion process.
2. Updating the image pipeline daily to ensure proper tracking and status of each transfer. Pipeline will be used for management SLA reporting.
3. Working with transfer team and counterparties on receipt of images.
4. Mapping counterparty documents to Cornerstone Servicing naming conventions and ensure all images are uploaded timely to the image repository.
5. Completing an image reconciliation by comparing received images and ingested images.
6. Working with transfer team and counterparties to resolve missing document requirements.
7. Working with business units to identify and create new document classifications.
8. Use strong verbal and written communication skills to collaborate with counterparties, vendors, and internal partners including setting agenda items and updating a project plan for each transfer.
9. Responsible for initiating and actively participating in ad-hoc and routine meetings.
10. Escalate, when necessary, all roadblocks impacting image requirements and SLA adherence.
11. Provide assistance as necessary on other department tasks related to the onboarding or deboarding of loans.

What you'll need to be successful:

• Bachelor's Degree preferred, or equivalent years of experience
• 3+ years of mortgage servicing or origination experience
• Strong ability to multitask while maintaining proper attention to detail and while prioritizing a diverse workload with time-sensitive deadlines
• Strong time and organizational management skills
• Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner
• Ability to identify key origination and servicing documents
• Intermediate/advanced experience with Microsoft Excel
• Ability to analyze data for patterns and anomalies
• Experience with Black Knight's MSP Servicing system preferred

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.