Medical Administrative Assistant II

The Medical Administrative Assistant II reports to the Medical Administrative Assistant Supervisor with in Counseling & Psych Services (CAPS) within Campus Health Services (CHS). This position demands high levels of judgement and discretion, comfort, and sensitivity to a wide array of cultural and individual differences and lifestyles. The position requires consistent attendance, the ability to multitask despite frequent interruptions, an ability to remain calm under pressure, and a helpful demeanor; both in person and over the phone. In addition to reception and phone duties, frequent interfaces with computer systems is necessary. It involves a combination of clerical duties and basic medical intake procedures, interfacing with students (patients), parents, medical staff, pharmacies, and other counseling and medical providers.

The CHS was the first fully accredited college health service in the nation and in the Princeton Review, the CHS has been ranked in the top 4% for Best Health Services for the past twelve years. The CHS is committed to positioning itself as an exceptional student health center by fostering an environment that encourages, supports, and celebrates all of our employees and the community we serve. It is a sundry organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to https://www.health.arizona.edu.

Counseling & Psych Services (CAPS) is committed to supporting the mental health and wellbeing of all students by creating an environment of trust, respect, and openness. We are dedicated to honoring individual differences and experiences. We recognize that mental health is deeply impacted by experiences of marginalization and oppression and strive to work with our clients in a culturally informed and sensitive manner. At CAPS and CHS, we believe that cultural responsiveness requires continuous learning, both personally and as an organization, and we are committed to making CAPS a safe, affirming, and welcoming space for staff and for all University of Arizona students.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Provide
  reliable, attentive and professional support for a multi-disciplinary mental
  health staff.
• Schedule
  appointments for counseling and psychiatry staff, both by phone and in person,
  utilizing an electronic scheduling system with multiple coding elements.
• Receive and
  relay messages accurately from callers, providers, and phone message lines.
• Assist students
  and other service users by answering questions and/or providing information
  based on a thorough knowledge of departmental policies and procedures.
• Enter and
  retrieve relevant patient information, utilizing the electronic medical record;
  ensure accurate billing & daily deposits using a variety of accounts.
• Confirm
  insurance coverage and enter coverage details into the electronic medical
  record system.
• Take accurate
  minutes at CAPS; type and disseminate these electronically, in a coherent and
  timely manner.
• Work
  cooperatively as a team to ensure consistent coverage at the CAPS front desk in
  multiple locations.
• Attend relevant
  meetings, as indicated.
• Scan
  information into the medical record.
• Assist with the
  monitoring and ordering of office supplies.
• Additional
  duties as assigned.

Knowledge, Skills & Abilities:

• Must
  demonstrate sensitivity to diversity and multicultural issues.
• Exceptional
  face to face, telephonic and online communication skills.
• Ability to
  remain calm under pressure, exude a helpful demeanor; and display a
  professional customer service orientation.
• Ability to work
  collaboratively and effectively as a member of a team.
• Comfort and
  familiarity with operating a Windows based computer and multi-line telephone
  system; an ability to utilize an electronic scheduling system.
• Proficient in
  Microsoft programs, including Word, Excel and Power Point.
• Knowledge of
  basic record keeping, standard office procedures and skill operating current
  office equipment.
• Ability to
  multi-task and manage information from multiple sources.
• Ongoing First
  Aid and CPR Certification.
• Exceptional interpersonal and communication skills.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school diploma or high school diploma equivalency is required.
• Three years of relevant experience, or equivalent combination of education and work experience.

• Ambulatory health clinic experience, especially in a mental health clinic setting.
• Two years of medical office experience; especially with adolescent or young adult populations.
• Experience with electronic medical records.