Customer Service Representative Specialist

Are you ready fora new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Join us as our new Customer Service Representative Specialist!

The Customer Service Representative (CSR) Specialist is responsible for maintaining and increasing customer loyalty by delivering customer satisfaction by coordinating delivery of the right product, in the right package, with the right documentation, at the right time, in the right place, including domestic and export orders. The CSR plays a vital role in focusing our organization on the needs of our customers.

In this role you'll make an impact by:

• Managing established Novonesis Customers including updating customer master info in SAP, maintaining NZ Market set up.
• Processing new customer orders.
• Managing all open sales orders including communicating changes or delays to customers and processing rush orders.
• Serving as "point person" for Field Sales on customer issues.
• Conducting new customer onboarding.
• Handling complaints and problem solving.
• Contributing ideas for improvement for current procedures and systems.

To succeed you must hold:

• BS or BA in Science or Business preferred, with a minimum of one-year relevant experience. May consider an associate degree plus three (3) years customer service or five (5) years of customer service experience in a technical company with no degree.
• Ability to master Enterprise Resource Planning (SAP) and Customer Relationship Management (e.g. Salesforce) software, Microsoft Office Suite (e.g. Outlook, Teams, Word, Excel.
• Excellent communication skills including written, verbal, telephone, and virtual.
• Ability to prioritize tasks.
• Visual acuity, motor skills and manual dexterity to perform key responsibilities of job.
• Willing to travel as needed for team events, as well as customer visits.

Location: Franklinton, NC (Hy-brid)

Application Deadline: January 21, 2026

Expected Salary Range: $56k to $68k

Benefits you will enjoy:

• 401(k) with up to a 9% company contribution!
• Minimum of 3 weeks' vacation plus 12 holidays and 2 weeks of Wellness Time
• Health, Dental, Vision & Life insurance
• Healthcare savings account option with generous employer contribution
• Employee assistance program
• Parental leave
• Tuition reimbursement
• All benefits begin on your first day!

Could our purpose be yours? Then apply today!

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

Not the right fit for you?
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Stay alert: Avoid recruitment scams
At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.