Premier Service Group Consultant

What is the opportunity?

As a Premier Service Group Consultant, you'll serve as the frontline ambassador for our customers and field teams, delivering exceptional service that drives satisfaction and loyalty. Your mission is to empower clients and users with precise, timely solutions while fostering trust through every interaction.

Key responsibilities include: proactive problem-solving, data-driven insights, manage response times and workflows and stay ahead of evolving business tools and technologies.

Join us in shaping a support ecosystem where expertise meets innovation-turning every client touchpoint into an opportunity for success.

What will you do?

• Function as a dedicated resource for Council-level teams by providing exceptional support pertaining to technical, operational, and business questions/escalations.
• Provide accurate information on business processes. Accurately record and escalate product, operational, or technology issues to the appropriate owner. Understand required accountabilities in the area in which the Consultant works.
• Thoroughly manage all inquiries from initial contact to resolution by taking all necessary steps to fully address and resolve the issue.
• Assist with outbound interactions for other associates. Escalate questions to the appropriate senior leaders.
• Reduce risk by suggesting process changes or modifications as appropriate.
• Perform other duties and responsibilities as assigned.

What do you need to succeed?

Must-have

• 4-year degree + 2+ years of relevant experience OR High school diploma + 4+ years of relevant experience
• Adherence to customer service (MAGIC) standards, strong verbal/written skills, and composure under pressure
• Deep knowledge of RBC products, departments, policies, and financial industry dynamics
• Exception-based processing, research skills, and conflict resolution
• Multitasking in fast-paced settings, Windows/Office Suite proficiency (Word, Excel, Outlook)

Nice-to-have

• 4-year degree in business, finance, or related field
• 2+ year business or customer service experience
• Salesforce contact management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across the business

The good-faith expected salary range for the above position is $50,000 - $80,000, depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.