Senior Training Specialist - Customer Success

Infinity Replacement is our dedicated replacement window and door business where we bring Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying.

At Infinity Replacement, we believe the customer experience should reflect the same excellence as the Marvin product and brand. Our Senior Training Specialist plays a critical role in achieving this by equipping our post-sales operations team-Customer Success Associates, Customer Success Managers, Product Coordinators, and other administrative roles-with the skills and knowledge to deliver exceptional service throughout the customer journey.

Lead engaging training programs for new hires and existing team members across customer success and project coordination roles.
• Teach core responsibilities, including job processing workflows, system navigation, and standard operating procedures (SOPs) that support the customer experience.
• Develop and refine training materials based on feedback, performance metrics, and evolving business needs; collaborate with Operations leadership to keep SOPs current.
• Serve as a subject matter expert on Infinity processes and tools, ensuring consistency and excellence in post-sales support.
• Conduct post-training evaluations and audits to confirm successful application of skills and identify opportunities for improvement.
• Travel nationwide up to 80% to deliver training, provide on-site support, and reinforce best practices.

• Experience designing and delivering training programs for administrative or customer success roles.
• Strong understanding of job processing workflows, project coordination, and customer experience principles-
• construction or home improvement industry experience is a plus.
• Excellent communication, facilitation, and organizational skills.
• Ability to adapt training for diverse audiences and learning styles.
• High school diploma required; college degree preferred.
• Valid driver's license and clean driving record.
• Ability to travel extensively (up to 80%).

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.