Remote New

Market Conduct Compliance Consultant - Remote

Symetra
paid holidays, sick time, 401(k)
United States
Dec 03, 2025
Symetra has an exciting opportunity to join our team as a Market Conduct Compliance Consultant! About the Role We are seeking a talented individual to join our Compliance team as a Market Conduct Compliance Consultant. This position requires strong knowledge of insurance compliance, regulatory examinations, and industry oversight practices. The role supports a wide range of Company initiatives related to market conduct examinations, regulatory data calls, and New York Regulation 60 oversight. Responsibilities include coordinating responses to regulators, assessing compliance risks and exposures, and developing actionable recommendations to strengthen enterprise-wide compliance. The position also contributes to the company's broader compliance strategy by collaborating with Monitoring, Suitability, Complaints, and Operations teams to align findings, share trends, and support continuous improvement efforts. Experience with life and annuity products is required; familiarity with complaint handling, industry criticism reporting, and producer oversight is preferred. What you will do Serves as lead Compliance representative for market conduct examinations, regulatory data calls, New York market conduct profile preparation, and New York Regulation 60 oversight, coordinating timely and accurate responses across departments and divisions. Collaborates with Operations, Law, and business teams to ensure processes and documentation meet regulatory expectations and exam readiness standards. Independently manages technically demanding market conduct and regulatory projects with minimal supervision. May supervise junior analysts on specific projects and serves as a point of contact with regulators on assigned matters. Advises business management on compliance issues related to market conduct trends, complaints, and regulatory findings, and assists in developing or enhancing procedures to address identified risks. Partners with Monitoring, Suitability, , and Operations teams to share insights, align on emerging themes, and ensure consistent application of corrective actions and best practices Serves as the compliance liaison to the Operations Claims department and oversees the complaint management function. Utilizes data analysis tools to track and evaluate complaint trends, inform reporting, support risk mitigation efforts, and ensure alignment between complaint operations and compliance requirements. Provides training and mentorship for less experienced compliance team members and business partners involved in market conduct and complaint handling processes. Performs regulatory research and tracks industry criticisms and enforcement trends to identify potential risk exposure and recommend proactive measures. Prepares clear and effective written communications, memoranda, and presentations for senior management on exam activity, complaint trends, and regulatory developments. Why work at Symetra "The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you."Sydney S. - Actuarial Associate III "I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner What we offer you We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range:$85,400 - $142,300 plus eligibility for annual bonus programs Who you are College degree or equivalent experience required. Typically 8-10+ years of compliance experience, with significant focus on market conduct examinations, data calls, regulatory inquiries, or Reg 60 oversight. Strong understanding of the life and annuity insurance industry, including regulatory frameworks governing market conduct, producer oversight, and complaint management. Prior experience interacting with regulators or preparing executive-level compliance summaries required. Excellent analytical, communication, presentation, and organizational skills, with the ability to synthesize complex regulatory findings into clear, actionable insights. Strategic and process-driven; ability to develop practical, scalable approaches to exam readiness, response coordination, and remediation tracking. Ability to work effectively with Operations, Law, Monitoring, QA, and Complaints teams, as well as all levels of management, including senior leadership and external regulators. Collaborative mindset with demonstrated ability to partner across departments to align compliance efforts, ensure consistent messaging, and support enterprise-level initiatives. Strong technical proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint; familiarity with Power BI or other data analytics tools preferred. Experience managing or participating in state Market Conduct Examinations or similar regulatory reviews. Familiarity with the NAIC Market Regulation Handbook, Regulation 60, and state data call processes. Exposure to complaint trend analysis, industry criticism reporting, or compliance dashboarding using data visualization tools. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered #LI-BV1 #LI-Remote