Member Solutions Specialist - Endicott, NY +

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

• Pension Plan, 401k Plan with company match
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such student loans and tuition reimbursement
• Employee recognition program
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Member Solutions Specialist

Position Type: Part-Time Plus (30 hours/week). Typical shifts include Monday through Friday 9:00AM to 3:00PM.

Compensation Range: $20.00/hr. - $25.50/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: On-site at our Endicott, NY location.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

• Provides collection follow-up on delinquent accounts to include notices, telephone calls, and written correspondence.
• Actively monitor the member solutions phone queue and be a subject matter expert regarding member solutions related questions and inquiries from members and internal stakeholders.
• Input detailed collection activity notes and appropriately code accounts within core systems to aid with collection efforts.
• Provide excellent member service while seeking to avoid charge off's, retain members, and protect the assets of the organization.
• Adhere to applicable laws that include, but are not limited to, Fair Lending regulations, Fair Debt Collections Practices Act, Fair Credit Reporting Act, Federal Trade Commission laws and regulations.
• Ensure day to day collection activities are conducted within established credit union policies and procedures.
• Refers charged off loans to outside agencies to continue the collection of loan or account defaults and increase the recoveries of the organization.
• Complete required reporting to include but not be limited to charge-off reports, repossession reports, negative share charge-off reports and Board reports as outlined in the department procedures.
• Monitors and processes recovery payments received through attorneys, collection agencies, and bankruptcy trustees.
• Counsel members in making payment arrangements acceptable to the Credit Union.
• Complete skip tracing for members that do not have accurate contact information within the core system.
• Prepare final demand files and refer accounts for repossession.
• Works with repossession agencies and auctions regarding vehicles that have been repossessed and/or surrendered.
• Collaborate with the Title Servicing Department to obtain perfected liens on collateralized loans.
• Provides departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization's values.

Minimum Qualifications & Experience:

• High school diploma required; 1-3 years of related experience is required.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• Collections experience preferred.
• An associate degree preferred.

We're more than banking. You can be, too. #ClaimYourSeat