FT - Assistant Director of Sales and Marketing - Westin Tempe

The Westin Tempe is looking for a FT - Assistant Director of Sales and Marketing to join our amazing Team!

**Hours/Shifts - open availability - including weekends and holidays**

**Summary of Benefits**
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay - Full Time and Part Time Team Members
Holiday Pay - Full Time Team Members
Amazing Recognition Programs/Giving Back - Community Outreach
Tuition Reimbursement

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The Assistant Director of Sales and Marketing will be responsible for the solicitation and management of a designated market. Position assumes a key leadership role in the sales and marketing department and assists the Director of Sales and Marketing in management, coordination, and execution of items related to the marketing and sales operations of the Hotel.

As the Assistant Director of Sales and Marketing, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. You will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and sales operations of the Hotel.

ESSENTIAL JOB FUNCTIONS:

• Solicits leads from corporate national sales in the national association market for cultivation, development, solicitation and booking.
• Develops target lists and action plans for account solicitation. Assists in assignment and distribution of leads and inquiries. Assists in the approval of file turnovers.
• Organizes and supervises departmental activities including tele-marketing, prospecting and qualifying potential leads, soliciting viable leads, preparing and presenting written proposals/contracts and oral presentations.
• Meets with clients on property, during outside sales calls and attends major trade shows around the country in order to assist in developing and closing major pieces of business.
• Directs effort of sales staff including assisting job performance and improvement of job performance.
• Assists in compiling sales forecasts, development of guest room rates, collection and reporting of sales data, and management of sales department budget.
• Directs maintenance of sales files, accounts and other administrative duties.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Forecasts realistic group pick-up utilizing recent convention history and other information.
• Participates where appropriate in related trade organizations
• Performs other duties and responsibilities as required.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of the Hotel sales process to include lead generation, solicitation, negotiation and closing techniques
• Knowledge of the management of sales personnel, budget, marketing, forecasting, profit/loss ratios, and daily departmental operations
• Knowledge of the industry, current market trends, and economic factors
• Ability to read the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials
• Basic English language writing skills for formulation of proposals, memos, and general correspondence
• Ability to speak the English language to effectively communicate with clients and Hotel Team Members
• Ability to manage time, resources, and personnel effectively and productively.

QUALIFICATION STANDARDS

EDUCATION

4 year college degree preferred

EXPERIENCE

At least 5 years recent active Resort Sales Manager experience required. Resort experience in a similar size Resort preferred.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the Resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.