Support Services Coordinator

Rutgers University

life insurance, employee discount

United States, New Jersey, Newark

Nov 12, 2025

Position Details

Position Information

Recruitment/Posting Title	Support Services Coordinator
Job Category	Staff & Executive - Administrative & Support
Department	Registrar - Nwk
Overview	The Division of Enrollment Management at Rutgers University-Newark (RU-N) is dedicated to attracting, admitting, and supporting students throughout their academic journey. The division includes several key areas: One Stop Student Services (which integrates the Office of Financial Aid and the Registrar's Office), the Office of Graduate and Undergraduate Admissions, and the Center for Pre-College Programs. The Support Services Coordinator in the Registrar's office will play a vital role in daily operations and student support services. This position will provide essential administrative, operational, and strategic support within the Office of the Registrar, ensuring the accuracy, efficiency, and compliance of registration and records management processes while contributing to project planning, policy development, and process improvement.
Posting Summary	Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator. Reporting to the Assistant Registrar, this position provides day-to-day support to the Office of the Registrar Staff as well as all constituents of the Newark Campus: Faculty, Staff, Deans, Students, Alumni and third parties. This position is a critical member of the Registrar Team, and participant of the Enrollment Services & Experience Team- Office of the Associate Vice Chancellor for Enrollment Services & Experience; Office of Admissions; Office of Financial Aid; Academic Foundation Center and the One Stop Center. This position is responsible for and not limited to the following: Assists with all administrative/registration/record processing and communications via various mediums Meets regularly with the Registrar's leadership team to assist in the strategic planning for projects, policy, and procedures Ensures accurate data entry and auditing as outlined in the office's daily operations calendar, adhering to state cut-off, term grade audits, demographic record clean-up, record retention and document purge scheduling. Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department's policies and procedures with team members. Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year-round efficiency in a fast-paced, multi-task environment with competing demands.
FLSA	Nonexempt
Grade	04
Salary Details
Minimum Salary	59893.480
Mid Range Salary	73909.480
Maximum Salary	87925.480
Offer Information	The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits	Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs
Position Status	Full Time
Working Hours
Standard Hours	37.50
Daily Work Shift	Day
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience. Minimum 2 years of experience working at a Registrar's Office in a higher education setting
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Excellent customer service, effective communication skills, and strong attention to detail. Must have proficient computer skills Ability to work both independently and as a constructive, collaborative member of the OISS team
Preferred Qualifications	Experience with student records and systems highly preferred.
Equipment Utilized	Desktop and mobile computing devices. Microsoft Office software applications (Excel, Access, PowerPoint, Word). Email and Calendaring software. Virtual Communication software (Teams, Zoom, WebEx, Call Center, etc.). Data Reporting software (e.g. Tableau)
Physical Demands and Work Environment	Must be able to lift 25 lbs.
Special Conditions

Posting Details

Posting Number	25ST2290
Posting Open Date	11/12/2025
Special Instructions to Applicants
Regional Campus	Rutgers University-Newark
Home Location Campus	Rutgers University-Newark
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement