Director, Product Management, Digital Shopping & OMS

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

We're hiring a senior product leader to own Petco's digital shopping and order management experience across web, mobile web, mobile app, and the order management and fulfillment systems that power BOPUS, Same-Day Delivery, shipping, and Repeat Delivery.

You'll also partner closely with our Services teams to integrate hospital, clinic, and grooming journeys, and with our Loyalty team to bring membership, rewards, and personalized benefits into the shopping experience.

This is a hands-on, high-impact role responsible for improving revenue, conversion, AOV, margin, fulfillment performance, and building a cohesive customer experience across retail, services, and loyalty.

• Lead and develop a team of Product Managers and Manager-level PMs.
• Own the long-term product vision and roadmap for Petco's digital shopping, post-purchase, OMS, and digital fulfillment experiences.
• Prioritize work that drives conversion, AOV, Repeat Delivery, and fulfillment reliability.
• Elevate the end-to-end shopping experience across discovery, search, PDPs, cart, checkout, and order tracking.
• Build a strong experimentation culture through A/B testing, funnel optimization, personalization, and recommendations.
• Establish a high bar for accountability, prioritization, and data-driven decision making.

• Partner with engineering to deliver scalable systems, strong architecture, and reliable execution.
• Work with UX/design to elevate usability on all surfaces, with a particular focus on mobile.
• Collaborate with store operations, supply chain, and fulfillment partners to improve OMS accuracy, routing, pickup/delivery flows, and post-purchase communication.
• Work with the Services organization to integrate booking, scheduling, and service-related journeys into the shopping experience.
• Partner with CRM, Loyalty, and Marketing to embed membership, rewards, and targeted offers into shopping and fulfillment flows.

• Improve speed, stability, accessibility, SEO, and overall digital experience quality.
• Strengthen digital merchandising, attach-rate strategies, and add-on recommendations to lift AOV.
• Reduce friction across BOPUS and Same-Day Delivery through clearer handoff, better store readiness, and improved communication.
• Own funnel performance across the entire shopping and fulfillment journey.

• Define metrics, instrumentation standards, experimentation practices, and reporting expectations for the portfolio.
• Partner with analytics to turn insights into prioritized, high-impact work across conversion, retention, fulfillment, and loyalty.
• Ensure every initiative has clear success criteria, measurable outcomes, and ongoing performance monitoring.

• Bachelor's degree or equivalent practical experience.
• 8+ years in digital product management, including 3+ years leading managers in a consumer-facing ecommerce or omnichannel environment.
• Strong business acumen and the ability to quantify impact, model tradeoffs, and prioritize work that grows revenue and margin.
• Demonstrated success delivering large-scale digital products and customer-facing experiences.
• Deep understanding of ecommerce fundamentals: navigation, search, PDPs, cart, checkout, payments, fulfillment, and post-purchase.
• Experience with omnichannel retail, particularly BOPUS and ship-from-store.
• Background in brick-and-mortar or hybrid digital/physical retail (strong plus).
• Solid technical fluency across APIs, web/mobile architecture, integrations, and platform performance.
• Ability to lead through ambiguity, build alignment across functions, and drive clear decisions.

• Higher conversion and AOV across digital channels.
• Increased Repeat Delivery enrollment and retention.
• Faster, more reliable BOPUS and Same-Day Delivery performance.
• Improved OMS accuracy and reduced customer issues.
• A high-performing product team with clear ownership and accountability.
• Predictable, data-driven roadmaps aligned tightly with engineering, Services, and the broader business.

• Occasional domestic or international travel may be required.

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Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $194,600.00 - $291,900.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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