Security Officer - Alarm Panel Specialist

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Alarm Panel Specialist in Wilmington, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a valued member of Allied Universal at a leading financial institution, you will represent our commitment to exceptional customer service by welcoming guests and employees at the front desk. You will help to deter security-related incidents by monitoring access points, managing badges, and addressing inquiries with professionalism and care. Your focus on communication, reliability, and integrity will create a positive experience for everyone entering the location, while you contribute to a people-first environment rooted in teamwork and innovation.

Position Type: Full Time

Pay Rate: $17.55 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients, staff, and visitors at the front desk by following security-related procedures and site-specific policies.
• Monitor entry and exit points at the front desk to help to deter unauthorized access to the location.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
• Assist with emergency response activities as needed, including alerting appropriate personnel and providing clear communication.
• Maintain detailed and accurate records of daily activities, incidents, and/or visitor logs as required by site policies.
• Communicate professionally with staff, visitors, and emergency responders to relay important information and instructions.
• Perform access control duties, including verifying credentials and issuing visitor badges in accordance with site guidelines.
• Support Allied Universal and client staff by providing information, directions, and assistance as requested.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Access control or badge experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.