Terminal Manager

Mansfield Service Partners is looking for a Terminal Manager for our Robstown, TX location.

The Terminal Manager is responsible for the day to day operations, long term success and P&L support of the LTL, FTL and Service fleet departments. This includes the working management role of fleet budget, drivers, maintenance, and driver qualification files, as well as training new team members. This role requires ownership, high attention to detail, and the ability to problem solve and address issues at the root cause to achieve scalable, high performing teams.

Responsibilities

Operational Leadership

• Develop clear vision, goals, and objectives for the department that support company goals and objectives

• Ensure that defined goals are in alignment with Mansfield goals
• Develop and execute a succession plan to ensure leadership stability and growth of our operation's supervisors

• Develop a clear strategy to keep team members focused on high performance throughout the year
• Operates in a manner that is consistent with safe operations and complies with safety rules, promoting clean and safe working conditions
• Implement a strategy and improve key processes used every day
• Develop clear strategy to achieve measurable and financial goals

• Support P&L and budget to create profitability and achieve strategic yearly financial goals
• Develop and implement clear strategies for maximizing profitability and customer retention for fleet assets and offices
• Interact with all relevant Mansfield Oil departments daily to maximize profitability and customer retention

• Coordinate team member scheduling, staffing, and time/attendance approvals to ensure excellent customer service and response is achieved
• Manage team performance including but not limited to time and attendance, being mindful of impacts to the bottom line
• Responsible for the full employee life-cycle responsibility, to include hiring, training, coaching, and developing all direct reports
• Lead team/assigned region through high quality execution of processes and initiatives
• Manage and coordinate daily fleet & driver related issues to ensure loads are delivered safely and in a timely manner
• Coordinate maintenance activities of fleet and automotive equipment as needed to coordinate preventative maintenance programs for all assets assigned to your area of responsibility.
• Oversee DOT compliance and reporting as it relates to fleet & driver qualifications
• Coordinating the safe delivery of company assets(fuel tanks/accessories) to our customers and all service related repairs to these assets
• Utilization of designated company platforms, including but not limited to, Saba, Workhub, SLX, Samsara, Fleetio and Kissflow
  

Coaching and Mentoring

• Develop hiring skills and strategies to hire top quality talent to drive the success of the offices now and in the future.
• Develop clear goals for staff each year that support company goals and objectives.
• Develop a coaching strategy for staff to achieve or exceed goals and objectives.
• Regularly review performance with staff
• Help staff focus on what is within their control to achieve success
• Celebrate success
• Quickly address performance issues in a constructive manner
• Create positive accountability and follow-up to achieve goals
• Lead and participate in talent management and engagement initiatives, including but not limited to timely completion of setting goals, completing year end and mid-year performance reviews, following performance management guidance and disciplinary steps, taking ownership of action items to drive and foster engagement, and proactively partnering with HR to ensure compliance and consistency in offboarding.
• Protect the integrity of the brand in your assigned market
  

Other Duties as Assigned

Formal Education & Certification

• High school diploma or equivalent required
• Bachelor's degree in Business or related work experience preferred

Knowledge & Experience

• At least three(3) years of prior experience in freight or logistics required
• Three or more years of leadership experience preferred
• Petroleum experience preferred
• Dispatch experience preferred
• Driver management experience preferred
• Intermediate Excel proficiency required
• Financial acumen with the ability to read, understand and analyze P&L

Qualifications & Characteristics

• The ability to deal with and resolve customer complaints effectively and efficiently
• The ability to interact confidently with all levels of senior management
• Outstanding oral and written communication skills
• Ability to make quick, quality decisions

Work Environment

• Standard 40+ hr work week which could require extended hours based on business needs.
• Could involve office environment, customer location(s), vendor location(s) and undefined outdoor activities which require management oversight.
• Extended periods of time could require sitting, standing, walking, climbing, and/or bending where/when needed.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Ability to travel for business, less than 25%

Benefits

• Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
• 401(k) plan with company match
• Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
• Parental Leave
• Tuition Reimbursement
• Insurance Discount Programs
• Chaplain Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status