Senior Administrative Specialist - Business Service Center - Customer Care Operations

This is the career/senior level of the administrative hierarchy. Employees at this level provide administrative support to The Business Service Center work group in the Customer Operations organization supporting small, medium business customers, builders and developers. At this level, the individual has developed specialized skills or is multi-skilled through considerable on-the-job experience and completes work with a limited degree of supervision. This position will support directly the general manager, three directors, and multiple managers and serves in a non-exempt capacity. This position requires strong collaboration and communication skills both verbal and written. The individual is expected to be organized, possess strong planning skills, and enjoy working with others.

Uses software applications (e.g. Word, PowerPoint, Excel, Microsoft Teams, Outlook) to prepare correspondence, reports, presentations, agendas, minutes, etc.

• Depending upon the organization, may prepare and update functional reports or records requiring compilation of information from multiple sources.

• Receives, screens and directs incoming calls, visitors, mail and e-mail.

• Maintains files and calendars.

• Responsible for arranging business travel, coordinating meeting arrangements, and tracking expenses.

• Ordering supplies, delivery of meals, coordination of events and large meetings.

• High School Diploma or GED.

• In addition to required degree, two (2) or more years related work experience.

• Associate's degree.

• Strong computer skills.

• Demonstrated knowledge and experience with Microsoft Office suite applications, including Outlook, Teams, Word, Excel and PowerPoint.

• Demonstrated ability to multi-task and prioritize assignments.

• Demonstrated ability to communicate (both written and oral) in a clear, concise and effective manner.

• Ability to effectively interface with multiple levels of leadership across a department, e.g. executives, managers, supervisors, employees

• Experience working in a fast-paced, demanding environment with changing conditions.

• Enjoys working with others and possesses a spirit of service.

• Hybrid - Work will be performed from both remote and onsite location. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

• Performs work in normal office environment.

• May be required to provide assistance in multiple areas as needed.

• Position may be located at Charlotte NC, Raliegh NC, Clearwater Fl, Lake Mary Fl

• Prolong sitting at desk/computer.

• May be required to travel for training and/or assistance at other sites and may be required to work overtime.