Scheduler

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Summary:

Type of Opportunity:

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Responsibilities:

Presbyterian is seeking a SchedulingCustomer Service Rep! Schedulers are responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics.

Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week

Work Schedule: Days

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through theNew Mexico Higher Education Department
• EPIC electronic charting system
  

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

Qualifications:

• Provide patient-centered customer service including triage, appointment scheduling, referrals, messaging, and demographic updates

• Answer and place calls using skill-based routing, meet performance standards, and resolve inquiries efficiently

• Foster positive relationships with patients, providers, and partners while acting as their advocate

• Ensure quality and timeliness in responses, promoting satisfaction and loyalty

• Contribute to process improvements by documenting procedures and identifying common issues

• Conduct research and provide benefit interpretations using internal resources

• Collaborate effectively within teams and across organizational initiatives

• Record all interactions in appropriate systems to support accurate reporting

• Coordinate meetings with stakeholders for training and process support

• Oversee end-to-end patient encounter including scheduling, registration, payments, and reconciliation

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in ourPromise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.