Sales Operations Specialist (Bilingual in English & Korean)

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

With overall responsibility for LG Compressors and Motors sales, the Operations Specialist will be responsible for coordination of day-to-day operation of all Compressor and Motor related business. This may include management of purchase order, sales order, invoice, inventory, and accounting aspects relating to the business. Located in our Alpharetta, GA office.

Why should you join our team?

You'll join a team that works collaboratively to overcome challenges, enhance efficiency, and contribute to the company's continued growth.

The Opportunity:

As the Sales Operations Specialist, you will participate in;

Order Management

• Order entry - Obtain Warehouse report and make order entry. Reconcile order qty and physical shipping quantity.
• Receiving - Compare warehouse report and system to verify model/quantity match. When there's discrepancy, research and inform warehouse or factory based on research.
• PO confirm - Check forecast and inventory to confirm purchase order from LG HQ. Purchasing price is needed to check if the price is corrected. Considering LGEUS JIT profit and Loss, discuss with HQ about change of purchasing price.
• In/out Reconciliation - Reconcile System entry and warehouse report regularly.
• Defective Return process - Entry Defective return from customer. Double check with QA team about model / quantity. In addition, discuss with HQ regarding reimbursement from HQ to LGEUS.
• Model Change entry - When model changes, system entry is needed. In addition, need to be on site to monitor the process.
• Price registration - Enter the selling price in the system.
• Cost Structure creation / update - Whenever the price changes, update the cost structure to determine purchasing price. In case of new model and new warehouse, create new cost structure and share with HQ.

Logistics Management

• Inbound Tracking - Based on the forecast, need to trace the shipment with forwarder and carrier.
• WH transfer management / Monitoring - Between warehouse and warehouse, need to arrange pickup and delivery. Tracking the shipment and pushing carrier is also required.
• Inventory Reconciliation (Weekly / Monthly) - Reconcile inventory transaction between system and physical shipment.
• Physical Inventory - Conduct semi-annual physical inventory count.

Expense Management

• Carrier expense processing(Sales Portal) - Review the invoice and process payment. Challenge vendor if there's any discrepancy.
• Mexico Customs clearance & IMMEX processing (GEVS) - Review the invoice and process payment. Challenge vendor if there's any discrepancy.

Miscellaneous

• Customs clearance support (US / MX) - Whenever Customs (US/MX) clearance issue arises, contact appropriate party and resolve the issue.
• AR Collection support - Support AR team for past due invoice.

Qualifications:

• Bachelor's Degree required.
• Need critical thinking skills and reporting skills to business leaders.
• Collaborative problem-solver; effective communications both internally (Sales, SCM, DP and order management), as well as external customers.
• Proficient, high-level skills in Microsoft Power Point and Excel.
• Bilingual fluency in English and Korean is required.