Sr. Workflow Coordinator

Williams Lea, by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

Pay: $26.00

Williams Lea is hiring for a Senior Workflow Coordinator for our New York City office to work Monday to Friday 9:00 am to 6:00pm.

Williams Lea is hiring an experienced client facing, Office support professional to work onsite in our top tier client law firms in the New York area. Our ideal candidate has experience working in a professional office environment and has some experience in one or more of these areas: hospitality, reception and or concierge service. In this role, you will have the opportunity to grow your skills as well as learn new services areas as Williams Lea will provide onsite training to help make you successful. This is a highly versatile role where you will provide support onsite at different law firms across the region, as needed. This a full time role and is not a remote or work from home position. If you are seeking a new opportunity to work in a highly professional environment for top tier law firms and develop your career, we would love to hear from you.

The Senior Workflow Coordinator is responsible for adding value in providing daily front office services for our client and teams.

Job Duties:

(* denotes an "essential function")

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, can include reprographics, mail and intake functions according to established procedures.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow and able to delegate task associated seamless operations.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

• High school diploma or equivalent.
• Minimum (5) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of phone, and email included.
• Familiar with general front office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

All your information will be kept confidential according to EEO guidelines.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans