Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: IT Customer Relationship Manager
Location: Richmond, VA (Hybrid)
Job Summary:
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product, and project delivery pipelines.
Key Responsibilities:
- Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
- Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
- Assigned to partner with Districts to act as a point of focus/resource for IT management, escalations, and coordination.
- Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
- Responsible for building and maintaining relationships with assigned business partners.
- Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
- Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
- Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
- Managing escalations related to technology procurements, projects, and service delivery requests.
- Identifying, championing, and communicating customer needs.
- Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
- Support continued compliance with company policies, standards, and guidelines.
Required Skills:
- Bachelor's degree or six (6) years or more of related experience in a role within Information Technology: Required 6 Years.
- Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements): Required 5 Years.
- Strong communication skills in writing, speaking, and presenting with leadership of all levels: Required 10 Years.
- Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power: Required 10 Years.
- Skilled at conflict negotiation and resolution; Experience dealing with difficult customers: Required 10 Years.
- Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions: Required 10 Years.
- Ability to connect strategy to execution; Strategic thinker: Required 10 Years.
- Experience in Product Line planning, development, and management: Required 10 Year.
- Understanding of client's Organization Structure.
- BRMP Certification Highly desired.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Oct 25, 2025