Security Officer - Utilities Dispatch

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Utilities Dispatch in Delaware City, DE, you will serve and safeguard clients in a range of industries such as Utilities, and more.

Join Allied Universal as a Dispatch Officer supporting a dynamic utilities location. In this role, you will monitor and patrol assigned areas, help to deter potential security-related incidents, and maintain strong communication with team members. You will also play a key role in access control and provide outstanding customer service, responding quickly to situations as they arise. Our team thrives on reliability, agility, and innovative solutions, with a focus on putting people first and always acting with integrity. Be part of a collaborative environment where your contributions truly make a difference.

Position Type: Full Time

Pay Rate: $21.00 / Hour

Job Schedule:

What You'll Do:

Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and manage all incoming and outgoing communications at the dispatch center, coordinating responses as needed for incidents and requests within the utilities location.
• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, dispatching appropriate personnel or resources as required.
• Document and track all incidents, calls, and communications in accordance with Allied Universal protocols.
• Maintain clear and concise communication with field personnel, management, and emergency services as necessary to facilitate prompt responses.
• Assist in monitoring surveillance systems or alarms and relay relevant information to appropriate team members.
• Support the ongoing operations of the dispatch center by keeping logs, reports, and records up-to-date.

What We're Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Possess a Transportation Worker Identification Credential issued by the Transportation Security Administration.
• Access control and/or badge experience is preferred.
• Experience using a computer or tablet is preferred.
• A state, county, or city issued security-related license is preferred.
• A security-related guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.