Chief Engineer, Data Center Operations

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Summary

The Chief Engineer is responsible for a wide variety of tasks. This person is charged with effective daily leadership and administration of the engineering team with the objectives of safely and effectively operating machinery and systems and quickly and professionally responding to the needs of the tenants and the Data Center Manager. The Chief Engineer is also responsible for protecting and improving the value of the owner's assets and ensuring that data center machinery and systems meet or exceed their rated life.

The Chief Engineer will be a key member of the site leadership team, responsible for supporting effective management and tactical delivery of all site services. This role will lead initiatives to strengthen the behavioral safety culture and promote best practices across all health, safety, and environmental (HSE) programs. The Chief Engineer will also ensure the seamless operation of quality and compliance verification processes, maintaining uninterrupted data centre and site services while always upholding the highest standards of compliance.

Principal Duties and Responsibilities

Task will include but not be limited to:

• Assures accurate time records of Operating Engineers and submits to payroll by processing deadlines. Tracks and justifies overtime worked by Operating Engineers, assuring that costs are well within budget parameters.

• Inspects physical conditions of data centers and equipment at least monthly. Prepares work orders for repairs and requisitions for replacement of equipment, as necessary. Reports deficiencies and action plan to solve problems to General Manager.

• Recommends measures to reduce or eliminate fire, safety, and environmental hazards.

• Cooperates with police, fire and civil defense authorities about problems affecting the data center(s). Orders and directs fire drills and emergency procedures. Devises fire protection programs and organizes and trains property team to carry out established procedures.

• Assists Facility Manager in coordination of tenant construction and capital improvements. Reviews project instructions and blueprints to ascertain test specifications, procedures, objectives, and test equipment, nature of technical problems and possible solutions such as redesign or substitution of material or parts. Cautions contractors regarding complaints about excessive noise, disorderly conduct or misuse of property.

• Maintains efficient use of energy in operating each data center by using sound energy management practices in the documented daily sequence of operations. Trains members of the team in the fundamentals of energy management. Works closely with general contractors and design engineers to incorporate automated systems with construction plan and identifies low cost/no cost energy conservation program.

• Ensures that the engineering team follows the property accounting procedures including the accurate completion of purchase orders, receiving reports, and service acknowledgments and the use of three competitive bids for all projects exceeding client(s)' guidelines.

• Performs and oversees tests of data center systems. Records test procedures and results, numerical and graphical data, and makes recommendations for changes in operations or test method.

• Assures proper recording of equipment readings, settings and status changes and noteworthy operating occurrences in appropriate logbooks.

• Recommends, justifies, develops and coordinates installation of projects which enhance the value of the client(s)' asset(s).

• Ensures the availability of adequate operating inventory of tools, equipment and supplies for the engineering team. This includes developing sources, evaluating suppliers, conducting quarterly vendor quality meetings as part of the Valued Vendor Program, performing periodic checks of inventories and creating purchase specifications and bid packages.

• Competitively bids and prepares all MEP service contracts to ensure high quality and cost- effective services.

• Assists the Facility Manager in developing/revising and coordinating implementation of emergency procedures manuals, contractor rules and regulations and tenant design criteria.

• All other duties as assigned.

Supervisory Responsibilities

• Directly supervise the lead operating engineers and operating engineers.

• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.

• Responsibilities include interviewing, hiring, and training employees.

• Planning, assigning, and directing work.

• Appraising performance.

• Rewarding and disciplining employees.

• Addressing complaints and resolving problems.

Minimum Requirements:

Education & Experience

• High School diploma or GED equivalent

• Five to seven years of JLL engineering experience or equivalent industry experience

• Three to five years supervisory experience or experience as a Lead Engineer.

• Must possess a thorough knowledge of data center HVAC, electrical, plumbing, automation, and life safety/fire protection systems.

• Must have a thorough understanding of all data center related codes and standards.

• Must be able to professionally interact with tenants and contractors.

• Moderate knowledge of a variety of manual trades such as carpentry, electromechanical repair, etc.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before small groups of tenants or fellow employees.

Other Skill and Abilities

• Ability to use drawings, specifications, shop math and various measuring or testing instruments.

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages recommended.

• Demonstration of leadership ability, presentation capabilities and organization skills.

Preferred Requirements:

• Corrigo Experience.

• MCIM / Salesforce Experience.

• Zendesk Experience.

• Service Now Experience.

Physical Requirements

• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:

• Lifting a minimum of 50 lbs.

• Climbing stairs and navigating rooftops to access equipment.

• Using ladders up to 30 ft and working from heights.

• Ability to Climb a ladder with a 300-lb weight limit.

• Must be able to work different schedules.

• Must be able to work Holidays.

• Must be able to respond to site emergencies.

Customer Environment Description

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.

• Demanding customer and fast-paced environment, serving some of the largest companies in the world.

• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.

• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to support current locations and assist in establishing new sites across the United States.

• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Training

Coming Into Role

During Role

• Trained in NFPA70E

• Safety Training

• Corporate/HR Training

• Participate in the Technical Development Program

• People leadership training

• Training on MCIM

• Training on Corrigo

• Training on Zendesk

• MOP Management

• Job Hazard Analysis Technical Training

• Base Site Qualification

• Critical Facility Awareness

Accountabilities and KPIs

Accountability

Associated KPI

Follow, and ensure team follows, all established guidelines and work rules.

Average < 1% downtime due to failure to follow established guidelines and work rules.

Developing Employees

Development plans and goals for 100% of employees

Ensure team responds to incidents in a timely manner

Average 15 minutes

Ensure team responds to tickets in a timely manner

Average 15 minutes

Responsibilities To:

Chief Engineers - are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to:

• Safely operate all equipment and systems.

• Ensure all records/reports are updated and accurate.

• Remain professional at all times.

• Following all policies and procedures, maintaining the highest standards.

• Manage team to meet all customer expectations.

Team

JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to:

• Report to shifts on time and ready to perform role to the best of your ability.

• Keep team accountable to report to shifts on time and ready to perform their role to the best of their ability.

• Work collaboratively with team to ensure we are meeting the customer's needs.

• Escalate safety concerns through appropriate channels and ensure you are working safely.

• Watch out for teammates and stop work if any unsafe conditions arise.

• Manage team in a professional and respectful manner.

• Support employees' career growth and training.

• Maintain open communication with the team and ensure to appropriately respond to issues, questions, or other feedback.

Training

Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to:

• Ensure assigned training is satisfactorily completed on time.

• Seek additional training through JLL and client funded training to upskill or reskill.

• Ensure you are present and ready to learn for all training.

• Support team in their training efforts.

• Provide team with feedback regarding any training they may require to effectively perform their role.

• Seek and participate in people leadership training.

Culture

Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to:

• Lead by example.

• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.

• Provide feedback to leadership regarding issues, questions, or improvements.

• Maintain an open-door policy that encourages employees to inform you of any issues, make suggestions, or ask questions.

JLL

Although employees work at the customer's location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:

• Understand JLL's mission, vision, and values and how your role fits into the bigger picture.

• Ensure you are making fiscally responsible decisions.

Support you will receive:

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:

• Proper PPE will be provided as required to safely perform work.

• Safety champions and HSSE are available for any safety questions or concerns.

Training

Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:

• We will provide all necessary training for you to do your job safely and effectively.

• You will be given time during your shift to complete all required training.

• Training Specialists are available to assess training needs and ensure you are provided with necessary training.

• Qualification cards are used to ensure you are knowledgeable about all site-specific equipment and processes.

• Ability to leverage team knowledge.

• Provide training and experience focused on your growth and development.

Communication

All employees need to have a voice and stay informed. Our commitment to communication includes:

• Open door communication with leadership and corporate functions such as Human Resources.

• Regular communication from the PMO team regarding the account to keep you up to date.

• An environment that appreciates diversity of thought and encourages open communication.

• Receive daily communication about the site, team members, and upcoming projects.

Team

At JLL, employees are one team working toward the same goal. Your team will support you through:

• Two person work efforts to ensure you are able to work effectively and safely.

• Collaborative environment where employees work together to achieve outstanding performance for our customer.

• An inclusive culture where all employees are respectful and professional.

Leadership

Our leaders cannot meet the customer's needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by:

• Coaching and development to help you achieve your career goals.

• Regular meetings to discuss issues, answer questions, and your career goals.

• Provide you with all tools to successfully perform your role and grow.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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