Control Room Operator (CRO)

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

JLL Facilities Management is seeking a skilled CRO to join our Facilities Operations Center team, providing 24/7 monitoring and support for building systems and technology infrastructure across our commercial real estate portfolio. The successful candidate will be responsible for proactive monitoring of building automation systems, HVAC controls, and security systems that support critical facility operations and enhance tenant experience.

What your day-to-day will look like:

• Building Systems Monitoring: Proactively monitor building automation systems (BAS), HVAC controls, and mechanical equipment using top industry platforms (Honeywell, Johnson Controls, Siemens). Ensure energy efficiency and resolve issues before they impact operations.
• Incident Response & Troubleshooting: Respond rapidly to system alarms, outages, and tenant service requests. Support on-site teams, coordinate with vendors, escalate technical issues as needed, and document incident resolutions.
• Tenant Services & Communication: Deliver clear, timely updates to tenants and property management during outages and maintenance. Address after-hours service requests, coordinate planned activities, and maintain high professional customer service standards.
• Facilities Operations Support: Oversee building access, security systems, and life safety equipment. Partner with security and property teams, assist with utility management, and support sustainability and vendor initiatives.
• Process & Documentation Management: Maintain accurate system documentation, follow SOPs, update maintenance systems, contribute to best practices, and drive continuous improvement.

Required Qualifications:

• Experience in facilities operations, building systems, or network operations
• Knowledge of building automation systems (BAS) and HVAC
• Experience with monitoring tools and building management platforms
• Familiarity with access control systems, fire safety systems, and security equipment
• Knowledge of Windows and basic network troubleshooting
• Experience with ticketing systems and facility management software
• Flexibility to work rotating shifts including nights, weekends, and holidays
• Ability to sit for extended periods, use computer equipment, and maintain focus during overnight shifts

Preferred Qualifications

• Experience in commercial real estate facilities management
• Knowledge of energy management systems and sustainability practices
• Familiarity with preventive maintenance programs and CMMS platforms
• Experience with mobile device management and remote monitoring capabilities
• Previous experience in a 24/7 facilities operations environment
• Basic understanding of mechanical, electrical, and plumbing systems

Shift: 24/7 rotating shifts (days, nights, weekends, holidays)
Location: Charleston, South Carolina

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.