Manager, Utility Bill Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

We are seeking an experienced Manager of Utility Bill Management to lead our utility management services for clients across an international portfolio. This role requires a subject matter expert who can drive innovation, optimize processes, and deliver exceptional value throughout the entire client lifecycle. You will oversee 700+ utility accounts, managing everything from budget development and variance analysis to vendor coordination and sustainability initiatives while supporting cross-functional teams and driving operational excellence.

Your day-to-day tasks will include:

• Develop zero-based budgets for 700+ utility accounts using 3-year historical data and conduct monthly variance analysis and reforecasting
• Manage utility operations including shut-off orders, escalated invoices, refund processing, and coordinate rate reviews with utility providers
• Maintain utility data access for interval data collection, ensure billing accuracy against energy contracts, and support system integrations
• Research rate changes, assess project impacts (solar, infrastructure), and perform deep-dive analysis for top performing accounts
• Facilitate training programs, create budget guides, and collaborate with Finance teams and regional leadership
• Support sustainability initiatives including energy audits, EV infrastructure, solar/BESS projects, and waste management programs
• Assist with Capital/OpEx budgeting during peak periods and manage utility audits and efficiency programs

Required Qualifications:

• Bachelor's degree in finance, business administration, energy management, or related field
• 3+ years of experience in utility bill management or utility operations
• Extensive knowledge of utility billing practices, rate structures, and energy industry regulations
• Proven track record of managing large portfolios of utility accounts (300+ accounts preferred)
• Strong analytical skills with experience in budget development, variance analysis, and financial forecasting
• Experience with utility management software, financial systems (SAP preferred), and data management platforms
• Excellent project management skills with ability to handle multiple complex initiatives simultaneously

Preferred Qualifications:

• Experience working with multinational clients and diverse, cross-functional teams
• Strong understanding of energy efficiency, sustainability principles, and renewable energy projects
• Knowledge of demand response programs, rebate programs, and utility incentive structures
• Experience with building management systems (BMS) and energy monitoring platforms
• Outstanding communication and presentation abilities for client-facing interactions
• Proven success in driving process improvements, innovation, and organic growth within existing accounts
• Familiarity with BOMA standards, IFMA practices, and commercial real estate operations

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.