Workplace Ambassador Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The Workplace Ambassador lead supports a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. The Workplace Ambassador Lead is the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience for staff working under flexi working agreements across several hybrid locations (office, home and near home spaces).

Passionate about customer service and willing to go 'the extra mile' to assist clients, staff and visitors. They are brand ambassadors for JLL and our client; they need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective. The key focus for this role will be to create a single and visual point of contact for employees and customers and to act as the primary interface between the internal operations and customers.

Role and Responsibilities:

Support daily facilities operations and monitor vendor performance across all service areas.

• Coordinate maintenance, cleaning, and workplace services to ensure seamless delivery.

• Assist with day-to-day operational tasks including reservations, inventory management, and workflow coordination across departments.

• Support all aspects of client operations, including reception, janitorial support, food & beverage, and facilities maintenance.

• Conduct routine premises inspections and raise work orders for maintenance issues, cleanliness concerns, or system faults

• Serve as point of contact for client concerns and operational issues, escalating complex matters as needed.

• Ensure Experience Services are executed in compliance with SLAs, standard processes, professional brand image, and applicable local laws and regulations

• Assist with reporting and provide operational insights to support client objectives.

• Support team members in delivering attentive, friendly, courteous, and efficient interactions with clients, employees, and stakeholders.

• Support training initiatives in service standards across front-of-house areas using correct steps of service.

• Assist the WX Lead with recruiting, hiring, and training activities for guest service positions.

• Help develop and implement standard operating procedures (SOPs) for operations.

• Stay current on new technologies, best practices, and emerging trends to enhance guest experiences and operational efficiency.

• Participate in weekly meetings with hospitality teams and vendors to address concerns, feedback, and improvements.

• Foster professional working relationships and maintain open communication with managers, employees, and clients.

• Collaborate within the account team for integrated delivery of Experience Services across all workstreams.

• Work with service providers to support service excellence expectations

• Monitor compliance with service level agreements, policies, regulations, and performance metrics.

• Support achievement of performance goals, team objectives, and client goals

• Assist with data collection, analysis, and reporting to ensure alignment with client objectives.

• Identify potential risks and report appropriately to prevent privacy breaches, security incidents, or operational disruptions.

Qualifications: *Fluent in the English language - written and oral.

*Ability to work staggered shifts as needed to support the business. * You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills and attuned to customer needs. * Excellent verbal and written communication skills with the ability to communicate professionally and effectively. * Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access). * Previous Hospitality/ Reception experience is preferred- minimum 3 years.

* High attention to detail. * Flexible and proactive; Comfortable working in a fast-paced environment. * Strong problem-solving skills with the ability to react quickly and decisively when faced with a problem or issue.

Strong team player with a commitment to support their colleagues. * Ability to work under pressure and to tight deadlines. * Exceptionally organized and skilled in multi-tasking, with outstanding time management skills. * High level of grooming standards. * Proven track record of achievement.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.