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Position Overview
We are seeking a dependable and professional Patient Services Representative I (PSR I) to join our healthcare team. The PSR I represents the face of the organization, ensuring a positive and reassuring patient experience while performing high-quality specimen collections. This role is responsible for drawing blood samples, preparing specimens for laboratory testing, and maintaining compliance with all safety, quality, and confidentiality standards. The ideal candidate demonstrates strong phlebotomy skills, excellent attention to detail, and a patient-centered approach to care. Job Responsibilities
Perform daily specimen collection and processing activities accurately, efficiently, and on schedule under the direction of the area supervisor
Draw quality blood samples from patients-including pediatric and geriatric populations-while following established procedures and safety protocols
Accurately label, document, and prepare specimens for laboratory testing to maintain sample integrity
Create a professional, caring environment by explaining procedures clearly and ensuring patient comfort
Maintain required records and documentation in compliance with organizational and regulatory standards
Follow infection control and safety procedures to ensure a safe and professional work environment
Demonstrate strong organizational skills and commitment to accuracy and timeliness
Communicate effectively with patients, team members, and supervisors to ensure workflow efficiency
Promote a positive image of the organization to patients, clients, colleagues, and the general public
Maintain flexibility in scheduling, including weekends, holidays, and overtime as required
Job Requirements
Ability to produce high-quality, error-free work in a fast-paced environment
Excellent phlebotomy skills, including pediatric and geriatric experience
Ability to work independently with minimal supervision
Strong communication and interpersonal skills with a focus on customer service
Reliable and punctual with excellent attention to detail
Proficient in computer systems and data entry
Flexibility to adjust schedule based on staffing needs, including on-call or overtime assignments
Education
High school diploma or equivalent required
Medical assistant or paramedic training preferred
Phlebotomy certification preferred (required in California, Nevada, and Washington)
Work Experience
Minimum of 6 months of phlebotomy experience required; 1 or more years preferred
Customer service experience in a healthcare, retail, or service environment preferred
Demonstrated keyboarding and data entry proficiency required
Additional Job Details
Must comply with all safety, quality, and confidentiality policies
Adherence to all company and regulatory health and safety standards required
Flexibility to work weekends, holidays, or overtime as needed
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