Technical Service Representative - Automotive Coatings

As a Technical Service Representative, you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on color and appearance control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management!

Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. You will report to the Optima Solutions Manager and work at our Honda Alabama facilities (plant 1 and 2) in Lincoln, Alabama.

Responsibilities:

• Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Ensure plant operations are functional and provide the customer with proactive support as needed.
• Communicate updates to PPG Technical and account management effectively and efficiently.
• Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
• Utilize clear communication avenues to explain complex ideas to technical, production, and non-technical personnel to satisfy customer requirements.
• Participate in weekly meetings with technical experts to review site projects and activity.
• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
• Record weekly inventories and communicate status both externally and internally.
• Use PPG digital tools to capture critical data and facilitate problem solving.
• Display accountability to meet commitments and take ownership of appointed tasks.
• Support any special projects, as needed.
• Provide sales support to maintain/expand business and ensure effective start-up of new products.

Qualifications:

• HS diploma or equivalent required. Bachelor's degree preferred.
• 3+ years field experience with various industrial coating technologies including water borne primer/base coat, solvent borne clear coat systems, OEM Paint approval process and specifications.
• Experience with color evaluation, color adjustments, and paint material adjustments preferred. Ecoat experience is a plus.
• Must be proficient in Microsoft programs (Excel, Word, PowerPoint.)
• Able to continually work in a customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis.
• Ability to work well within a team environment to address challenges.

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