New

IT Support Technician

TEKsystems
$24.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Denver
Oct 02, 2025
Description **Shift is Fri, Sat, Sun, Mon, 10 hrs/day The primary role of a Station Support Engineer I is to own and monitor IT services for a subset of small to medium-sized airports. This responsibility includes the investigation and resolution of reported endpoint, telecommunications, and network devices' connectivity issues unique to the airline industry. The Station Support Engineer I, based on knowledge and skills, will also assume ownership of station projects and service requests that include computer and operating system technical problems, approved software installations, deployment of desktop hardware, and end-user support. In this role, the engineer will directly work with other airline personnel, airport management, and vendors as part of their daily activities, and will be expected to evaluate cost-effective solutions to fly to a location, prioritize issues, and manage an on-time travel schedule. Essential Functions Perform deployment, maintenance, troubleshooting and repair of endpoints to include printer, workstation, laptop, tablet, cellphone, kiosk, network, VoIP, and air-to-ground radio devices Perform technical investigations, process, and root cause analysis to resolve complex IT issues that impact operations at airports, training and support facilities, hangars, and branch offices Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes Provide hands-on support for technology maintenance, backups, computer imaging, Win OS, iOS, and software installations and removal, operating system updates, upgrades, and restores Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling Perform administration of Active Directory including Organizational Units and Objects management, user accounts, computer accounts, security groups, and Group Policy Build a relationship with business leadership and collaborate with business partners and vendors to ensure alignment of IT operations and meet expectations of business objectives Perform site surveys and develop implementation plans for mid-size infrastructure projects to support all IT components for airport openings, closings, and modifications Work cross functionally with internal and external IT departments, customer facing business units, facilities, and external vendors to complete project deliverables on time Track projects and service tickets via ticket management platforms, e-mails, and phone Assist in Business Continuity planning and support Disaster Recovery operations on the field Document the location and interconnection of IT equipment at airports using Microsoft Visio Develop and implement IT and business processes to ensure standardization across locations Ensure adherence to IT standards, security policies, and corporate compliance regulations Other Functions Adhere to documented change management processes to protect the integrity of the production environment Work with external vendors and partner support as needed to monitor and improve service Work with vendors and airport authorities to execute pre-defined cable plans and ensure adherence to IT standards for placement, labeling, termination, and location. Manage service ticket loads and ensure that response time SLAs are met. Recommend and research new end user technologies. Other duties as assigned Qualifications CompTIA A+ or Network+ Certification (Required) Microsoft Certified Professional, or equivalent experience Troubleshooting knowledge of LAN and WAN technologies 1+ years' experience supporting Active Directory 3+ years' experience supporting Microsoft Windows 10 Operating systems, and above 3+ years' experience supporting network devices e.g., Wireless Access Points, Switches, Routers 3+ years' experience with PC hardware, printers, and software deployments Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus Associate's degree: 3+ years of related IT experience and education considered in lieu of degree Knowledge, Skills, and Abilities High aptitude for learning modern technologies High aptitude for troubleshooting workstations' hardware and software Experience with structured cabling implementations, to include IEEE 802.3 Ethernet and Fiber Experience with Wireless Access Point (WAP) 802.11 configurations and implementations Experience with Wired and Wireless CCTV security camera systems. AXIS Certification, a plus Experience with workstation and network equipment cable management Detailed-oriented IT professional with robust security practices Experience with incident management tracking systems Ability to facilitate a climate of cohesiveness, cooperation, and teamwork Ability to adapt to new, different, or changing situations Ability to schedule activities and set priorities to meet deadlines and carry out goals Basic knowledge of the airline industry is helpful Excellent social skills; ability to build rapport easily Ability to work autonomously Equipment Operated Standard office equipment and networked devices, including laptops, printers, routers, and switches Work Environment Office environment, adequately heated and cooled Flexible work schedule that may include nights, weekends, and holidays Travel up to 70% of the time may be needed, including travel overnight. 24/7 on-call work may be required Physical Effort Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. Additional Skills & Qualifications* Additional skills: - Ability to work autonomously and manage priorities independently - Strong interpersonal and rapport-building skills - Adaptability to changing environments and priorities Nice-to-haves: - Experience with macOS, iOS, and mobile device support - Fiber Optic Technician or Low Voltage Certification - Familiarity with CCTV systems (AXIS certification a plus) - Prior experience in airline or airport IT environments - Background in service desk or help desk support - Experience with Visio for network documentation - High aptitude for learning and adapting to new technologies - Safety-conscious and detail-oriented mindset Pay and Benefits The pay range for this position is $24.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Denver,CO. Application Deadline This position is anticipated to close on Oct 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.