Supervisor, Patient Financial Counselors

Scheduled Weekly Hours:

Join our mission-driven team as a Supervisor of Patient Financial Counselors, where you'll lead a dedicated group helping patients navigate their healthcare financial responsibilities. You'll oversee daily operations, coach and mentor staff, and drive process improvements to enhance patient experience and operational efficiency.

What You'll Do:

• Lead and support a team of about 30-35 financial counselors and Accounts Receivable Representatives

• Maintain up-to-date knowledge of insurance policies, financial assistance programs, and healthcare laws to provide accurate advice to patients

• Collaborates with Revenue Cycle, ITDS and Clinical Operations to identify process errors and design-improved processes.

• Develop training programs and improve workflows

• Ensure compliance with healthcare regulations

What You'll Need:

• High school diploma required; associate degree preferred

• 3-4 years of healthcare revenue cycle experience

• Strong leadership and communication skills

• Passion for service excellence and continuous improvement

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Employee Discounts and Perks

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer