New

Team Lead - Business Services Office

Rutgers University

life insurance

United States, New Jersey, Newark

Oct 01, 2025

Position Details

Position Information

Recruitment/Posting Title	Team Lead - Business Services Office
Job Category	Staff & Executive - Administrative & Support
Department	Business Services - Nwk-10608
Overview
Posting Summary	Rutgers University-Newark, an urban public research university and anchor institution located in Newark, New Jersey, a city of promise, is seeking a Team Lead to join the Business Services Office, part of the Division of Enrollment Management within the Office of the Chancellor. Reporting to the Assistant Director of Business Services, this position will work in close collaboration with the One Stop Student Services Center and key departments such as Financial Aid, Registrar, Admissions, and Academic Advising, the Business Services Office supports a seamless student experience by providing integrated financial services, resolving complex cases, and enhancing financial literacy and retention. The Business Services Office plays a critical role in supporting student success by delivering high-quality, student-centered services that ensure equitable access to education and financial wellness. This office serves as the centralized hub for managing financial interactions between students and the university while maintaining strict compliance with institutional, state, and federal regulations. The unit reports directly to the Assistant Vice Chancellor for Budget and Financial Planning. This position is responsible for and not limited to the following: Serves as the subject matter expert and operational supervisor for the Business Services functional area within the RU-N One Stop Service Center Leads a team delivering high-quality support in student accounting, term bill assistance, financial aid disbursement, collections counseling, and cashiering services Knowledgeable in university policies, state regulations, and federal laws governing tuition, fees, billing, payment plans, and refunds Plays a leadership role in: Training and development Quality assurance Case management and resolution Customer service excellence Strategic planning and compliance oversight Acts as a liaison between One Stop and central university offices (e.g., Financial Aid, Registrar, Admissions, Academic Services) Supports continuous improvement initiatives and service innovation aligned with the unit's mission Establishes performance standards, conducts evaluations, and has authority to hire, train, and manage professional staff Operates independently, with broadly defined objectives and limited direct oversight Applies professional knowledge in areas such as accounting, finance, student financial services, and compliance Maintains an advanced understanding of student information systems and collaborates with technical and functional partners to resolve issues Monitors and responds to the operational calendar and peak service periods, ensuring proactive solutions and efficient support delivery
FLSA	Exempt
Grade	06
Salary Details
Minimum Salary	82166.000
Mid Range Salary	104002.000
Maximum Salary	125837.000
Offer Information	The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits	Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits Life insurance coverage Employee discounts programs For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.
Position Status	Full Time
Working Hours
Standard Hours	37.50
Daily Work Shift	Day
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices Also requires a minimum of five (5) years of relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy Also requires a minimum of two (2) years of supervisory experience and strong interpersonal and organizational skills
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Knowledge of cashiering techniques and collection Sensitive to cultural diversity and able to communicate and interact effectively with people of all ages and diverse backgrounds Proven ability to work effectively as a team member Ability to analyze and interpret data and make independent decisions Ability to utilize good judgment when auditing student records to determine if a refund or additional billing is necessary
Preferred Qualifications	Two or more years of experience in student accounting, accounts receivable experiences and or financial aid, registration Some experience within higher education student services Knowledge of Rutgers University systems that include Oracle Cloud Financial Management System, Tableau, Salesforce (CRM), but are not limited to, IMS, Financial Aid Management System (FAMS), NSLDS, E-Administrator (HESAA), and ImageNow
Equipment Utilized	OSS - Nelnet Register Software, Nelnet - Quick-pay , Nelnet- School Pay, Oracle Cloud Financial Management System, Tableau, Salesforce-CRM, IMS, Financial Aid Management System (FAMS), NSLDS, E-Administrator (HESAA), ImageNow, Microsoft Office, Tableau and any future software or equipment
Physical Demands and Work Environment	Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required Ability to meet expectations in a fast-paced and dynamic customer-oriented environment
Special Conditions

Posting Details

Posting Number	25ST2066
Posting Open Date	10/01/2025
Special Instructions to Applicants
Regional Campus	Rutgers University-Newark
Home Location Campus	Rutgers University-Newark
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement