New 
Cloud Solution Architect - Security
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 21, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers' security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities* You will drive positive Customer Satisfaction & become a trusted advisor and be the Voice of Customer to share insights and reliable practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.* You will land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings and with focus on Threat Protection, ID + Access Management and Cloud Security as you seek to understand customer requirements and map the adoption and optimization of Microsoft technology solutions accordingly.* You will position and deliver solutions that drive Security product usage as well as develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments in alignment with the Customer Success Account Manager or other Account Team members. * You will identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to Microsoft reliable practices & using repeatable IP and accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.* You will align individual skilling to team/area demands & Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.* You will run Architectural Design Sessions to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.* You will collaborate and orchestrate with others in developing complex end-to-end Enterprise solutions with the Microsoft Security platform and modify and deliver existing intellectual property (IP) or, where applicable, create new content.*OtherEmbody our culture and values. | |