Central Station Monitor - 2nd Shift

Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 3 pm - 11 pm.

Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.

All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D DCJS #11-2294

Location: Bethesda, MD
• Travel: This role does not require travel.
• Salary Range: $19.00/hour

• Provide excellent customer service and maintain professional decorum at all times
• Inform customers when alarms are triggered at their site and the status of the alarm
  
• Record interactions with customers
• Request updates to customer's accounts when errors are discovered
• Work with internal teams to identify potential issues and work to resolve issues
• Process incoming calls, accurately, to employees or departments
• Understand and disseminate information about the company's capabilities

• High School Diploma or equivalent required
• Type a minimum of 35WPM
• 1-2 years Data entry required
• Experience with a multi-line phone or soft phone use required
• Must possess ability to pass any state required training or other qualifications for licensing
• 1-3 years of customer service preferred
• Minimum 1 year high volume call center or 911 communications preferred
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus

Benefits

Choice of multiple Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance Evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement