Patient Scheduler Senior

The Patient Scheduler Senior is responsible for performing complex scheduling for multidisciplinary appointments, procedures, and other necessary services within scheduling pods. Utilizes specialized knowledge in scheduling procedures. Schedules and coordinates various complex disciplines utilizing specialized knowledge to navigate multi-state and payor mixes through extensive understanding and expertise related to scheduling intricacies, ensuring efficient and effective patient flow and care coordination.

Shift: Days. Monday - Friday, 8:00am - 5:00pm *Hybrid

Duties & Responsibilities

• Performs complex scheduling across outpatient appointments, procedures, and services within scheduling pods. Maintains knowledge related to multiple modalities and supports multidisciplinary scheduling.
• Utilizes appropriate systems according to procedure type and applies knowledge of physician procedures, privileges, and block time when appropriate.
• Answers specific questions regarding appointments, procedures, and services (e.g., current studies, study-specific information, potential patients, contact lists, etc.), including insurance, registration, and/or general concerns.
• Serves as a subject matter expert responsible for training/mentoring new team members.
• Acts as a scheduling process improvement specialist to drive change within the scheduling unit.
• Actively works on provider templates and patient work queues to diagnose issues and ensure efficient/effective patient flow.
• Communicates issues, manages escalation, and follows through to resolution.
• Maintains consistent and productive communication with necessary departments, including precertification, registration, coordinators, etc.
• Initiates the billing process by having introductory conversations with the patient/family regarding benefits and cost estimates for the bill.
• Supports revenue cycle goals by ensuring accurate and timely scheduling, registration, and billing information.
• Participates in quality improvement initiatives to enhance patient satisfaction, provider productivity, and revenue cycle efficiency.
• Adheres to organizational policies, procedures, and regulatory requirements related to patient scheduling and confidentiality.
  

Minimum Qualifications

• Degrees
  • High school diploma or GED
• Experience
  • Two (2) years of healthcare and/or administrative/customer service experience
    

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $22.20 to $33.30

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.