System Administrator I

Job Summary:

Maintains, configures, and troubleshoots the hardware and software components of the Data Center, Cloud, and network. Ensures that the servers and systems are running smoothly and securely and that users can access the necessary resources and IT services. Provides technical support and guidance to users and other IT staff, ensuring compliance with security policies and standards. Performs tasks such as installing, configuring, updating, and upgrading software and hardware, backing up and restoring data. Monitors system performance and security and provides technical support and training to users.

Essential Functions, Duties, and Responsibilities:

• Installs, configures, and updates software and hardware components on servers and workstations.
• Troubleshoots and resolves technical issues related to systems and server functionality, performance, and security.
• Performs daily system and network checks and report any issues or anomalies.
• Installs and tests new software and hardware components, ensuring compatibility and functionality with existing systems and networks.
• Applies system and network patches and updates as required, guaranteeing compliance with security standards and regulations.
• Diagnoses and troubleshoots technical issues related to system and network functionality, performance, and security, escalating complex issues to senior system administrators or the Infrastructure Manager.
• Provides technical support and assistance to users and members via phone, email, or ticketing system and responds to their requests and inquiries promptly and professionally.
• Documents system and network configurations, procedures, and incidents and maintains accurate and updated records.
• Follows established policies and procedures for system and network administration and security adhering to best practices and guidelines.
• Collaborates with other system administrators, IT staff, and vendors to ensure optimal system and network performance and service delivery.
• Participates in projects and initiatives as assigned.
• Provides Tier 2 Help-Desk support and participates in on-call rotation as scheduled and directed by the Infrastructure Manager.

Qualifications:

• An associate degree in information technology or a related technical field or three (3) to five (5) years of working experience in IT, or an equivalent combination of education and experience is required.
• At least two (2) years of hands-on experience with Microsoft Windows server operating systems, including Active Directory, Group Policies, and a solid understanding of networking protocols such as TCP/IP, DHCP, and DNS.
• Certifications in CompTIA A+, MCP, or Azure are preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, use hands and fingers, and to talk and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less) and color vision.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work will be performed in an indoor, climate-controlled environment where the noise level is quiet to moderate. Core business hours are Monday through Friday, 8:00 am to 5:00 pm Eastern. Work outside of those core business hours is likely to occur in this role, including on call, evenings and weekends.