Supervisor All Make Repair

Starkey is hiring a Supervisor All Make Repair at its global headquarters in Eden Prairie, MN. If you hearing aid repair knowledge, 2 to 3 years experience, and enjoy new challenges, this could be your next career move. Supervisory experience is a plus. This position is responsible for supervising the All Make Repair Team. Support team skill growth and improvement through communication, leadership, and training.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB RESPONSIBILITIES/RESULTS

• Responsible for employee work direction, productivity reports and project completion.
  
  
  
  • Establish, execute, monitor repair standards to meet quality standards and corporate goals.
  
  
  
  
• Conduct employee reviews in a timely manner.
  
  
  
  • Conduct one-on-one quarterly meetings to review progress and discuss relevant topics.
  • Manage employee (document) disciplinary issues, up to and including termination.
  
  
  
  
• Identify and coordinate employee training needs.
  
  
  
  • Support employee cross-training measures in department.
  • Coach and support employee development.
  
  
  
  
• Troubleshoot issues and repair difficult hearing aids.
• Monitor technician key measures: TRR (total return rate), 3-day service levels, productivity, overtime, and internal rework.
• Other duties / responsibilities as assigned.
• Support Starkey employee corporate and/or department guidelines.
• Support corporate health and safety objectives.
  
  

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education
  
  
  
  • High School diploma or equivalent required.
  • Electronics school desired.
  
  
  
  
• Experience
  
  
  
  • 2 - 3 years of manufacturing experience required.
  • 1 - 2 years of supervisory experience preferred.
  
  
  
  

Knowledge / Technical Requirements

• Knowledge of hearing aid products and repair required.
• Knowledge of audiometric data desired.
• Knowledge of hearing aid fitting software required.
• Knowledge of MS office suite.

Competencies, Skills & Abilities

• Excellent attention to detail.
• Strong communication skills required.
• Strong organizational skills.
• Ability to work well in teams.
• Good computer skills required: knowledge of Excel preferred.

WORK CONTEXT

Working Conditions

• Normal manufacturing conditions.

Equipment Operation

• Microscope, drills, small hand tools, multimeter, drain meter, soldering iron.
• Fonix and RTA hearing aid analyzing equipment.
• Computer Software: Mfg Suite, CQ, MS Office, hearing aid fitting software.

Salary and Other Compensation:

The target rate for this position is between $64,680/year to $76,650/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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