Security Officer - CMC Security - Per Diem - 8 Hour - Variable Shift

John Muir Health
United States, California, Concord
Sep 19, 2025
Job Description:The Security Officer plays a critical role in maintaining a secure, safe, and welcoming environment for patients, visitors, staff, physicians, and volunteers. This position is responsible for proactively patrolling and monitoring facility grounds to deter, detect, and respond to security or safety threats. Duties include access control, emergency response coordination, and the documentation of suspicious activities, safety hazards, and policy violations. Utilizes de-escalation techniques and trauma-informed practices to reduce harm and support a therapeutic care environment. Acts as an ambassador of security and safety, providing courteous, visible, and helpful presence across all areas of the facility supporting a Culture of Excellence. Security Officers provide direct support during incidents, including assisting with the management of disruptive or violent individuals, and work collaboratively with internal departments and external law enforcement to ensure a timely and appropriate resolution to security concerns. The ideal candidate demonstrates professionalism, sound judgment, and a commitment to service excellence in support of a healing and respectful care environment. Self-motivated individuals looking to serve with quality and compassion and support our brand promise: We listen. We explain. We work together as a team Education/Experience/Skills Requirements: Education High School diploma or equivalent education - Required Experience Criminal justice, security, or customer service-related experience - Preferred. Certifications/Licenses Guard Card - California BSIS Security Guard Registration - Required AHA Basic Life Support Certification - Required CA Driver's License - Required CPI Nonviolent Crisis Intervention within 60 days IAHSS - Certified Security Officer-Basic within 180 days Conductive Energy Device Certification (Taser 7 or equivalent) - Preferred Knowledge, Skills, and Abilities Strong verbal and written communication skills; able to interact effectively with staff, patients, visitors, and external partners using professional and empathetic language. Demonstrates excellent customer service skills with a focus on safety, cultural sensitivity, and de-escalation techniques. Able to multitask and remain calm under pressure while managing competing priorities in high-stress or emergency situations. Applies sound judgment and logical thinking to assess risk, respond to incidents, and make independent decisions. Proficient in Microsoft Office (Word, Excel, Outlook) and able to use security technologies such as surveillance systems, access controls, and incident reporting tools. Understands and complies with policies and procedures, HIPAA regulations, patient confidentiality, and emergency preparedness protocols. Maintains working knowledge of emergency codes, response procedures, and workplace violence prevention strategies. Collaborates effectively in a team-oriented environment; supports peer accountability and shared goals. Participates in department projects and quality improvement initiatives; contributes creative ideas to improve service and safety. Uses equipment responsibly and helps ensure resource efficiency and cost-conscious practices. Engages in professional development, ongoing training, and annual skills assessments to maintain competency. Interacts with diverse populations respectfully, supporting an inclusive and culturally aware environment. Applies sound judgment and logical thinking to assess risk, respond to incidents, make independent decisions, and exercise proficient de-escalation tactics, sound decision making, and appropriate deployment of security tools. Performs other security related duties as assigned to support the safety and operational needs of the medical center. Responsibilities listed are not intended to be all-inclusive and may be modified in response to evolving security and safety priorities or emergent situations within the environment. Work shift: variable - 0700-1530, 1500-2330, 2300-0730 Days worked per week: Variable Hours worked per day: 8 Work Shift:08.0 Per Diem No Waive (United States of America) Pay Range: $34.83 - $47.01 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it. Scheduled Weekly Hours:0