Senior DevOps Engineer

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

As a Senior DevOps Engineer at Teladoc Health, you'll play a critical role in shaping how we build, test, release and run software across our global suite of healthcare solutions. You will lead high-impact initiatives focused on automation, reliability, scalability, and security-driving best-in-class DevOps practices across the organization.

In this highly collaborative position, you'll partner with Engineering, Architecture, and Operations teams to solve complex infrastructure challenges and build repeatable, resilient systems that support our next-generation platform. If you are passionate about automation, metrics, cloud-native architecture, and making a real-world impact, we'd love to talk.

Essential Duties and Responsibilities

• Engineer reliability in the codepath: profile hot paths, optimize queries/caching/queues, harden timeouts/retries/short circuits, introduce backpressure and idempotency.

• Define pragmatic SLIs/SLOs that reflect real user experience: wire dashboards, traces, synthetics, and actionable alerts.

• Close observability gaps and standardize golden signals across services and environments (dev prod).

• Lead and learn from incidents: restore service quickly, drive clear PIRs and corrective actions to completion.

• Harden delivery: feature flags, canary/staged rollouts, automated smoke/perf gates, fast rollback.

• Partner with Operations and Applications teams to improve MTTD/MTTR and alert hygiene; maintain highsignal oncall rotations by reducing toil.

• Contribute to runtime and infrastructure reliability (Azure, Kubernetes, Terraform) and extend reusable modules/templates.

• Coach developers and evangelize reliability patterns through reviews, RFCs/ADRs, runbooks, and internal workshops.

Required Qualifications

• 5+ years in SRE/Software/Platform roles; proven IC leadership across teams.

• Hands-on with Azure (AWS or GCP acceptable), Kubernetes, Terraform.

• Fluency in at least one backend language (Ruby (Preferred), Java/Scala, Node.js) and production debugging.

• Experience with observability tools including New Relic/Grafana(preferred) (datadog, splunk Dynatrace acceptable); builds tracing/metrics/logging from scratch when needed.

• CI/CD expertise with safe deploy patterns; experience adding perf/reliability gates.

Preferred Qualifications

• Scope & Ownership: Leads reliability for multiple services or a critical domain; plans quarters of work with clear milestones.

• Technical Depth: Strong debugging across distributed systems; comfortable landing code changes in unfamiliar services.

• Operational Excellence: Acts as Incident Commander on complex events; improves runbooks, alerting, and oncall quality.

• SLO Practice: Establishes SLIs/SLOs for critical workflows; uses error budgets to make rollout/rollback decisions with teams.

• Influence: Mentors senior engineers, guides adjacent teams, and builds consensus with datadriven proposals.

• Delivery: Breaks ambiguous reliability problems into small, shippable epics; ensures changes go out safely and measurably.

• Excellent written/verbal communication and cross functional collaboration.

Technical Environment

• Cloud & Orchestration: Azure, Kubernetes

• IaC & Config: Terraform, Helm

• Languages: Ruby/Rails, Java/Scala, Node.js (servicedependent)

• Observability: New Relic, Grafana, tracing/logging pipelines

• CI/CD: GitHub Actions, Jenkins; feature flags; safe rollout/rollback

• Data: Postgres/MySQL query optimization, caching layers (Redis, Elastic), queues/streams (Kafka/Confluent Azure where applicable)

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Location: Remote

The base salary range for this position is $130,000 to $150,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025 . Total compensation is based on several factors, including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

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Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.